Customer Service Officer

LiveHire Limited; Australia; Remote; AUD 42,000 - 54,000; Full time

Job summary

The Y NSW is seeking a Customer Service Officer to greet and assist members and guests at our Epping centre. You will deliver a welcoming, professional experience across front desk interactions, phone inquiries, and support for programs and memberships.

Join a supportive team dedicated to safeguarding and inclusivity while delivering excellent customer service and helping to drive community participation in our programs.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, positive and customer-focused attitude.
• Ability to remain calm and professional in busy environments.
• Strong organisational and multitasking abilities.
• Team player with a proactive approach.
• Previous customer service experience is advantageous.

Responsibilities

• Greet and assist customers at the centre entrance.
• Respond to enquiries about memberships, programs and bookings.
• Process payments using EFTPOS or POS systems.
• Support membership sales and conduct tours.
• Handle customer feedback and resolve issues.
• Manage phone calls and bookings.
• Complete cash handling and end-of-day balancing.
• Keep reception and centre areas clean and organised.
• Collaborate with team to deliver a great guest experience.

Skills

Communication skills

People skills

Customer-focused

Calm under pressure

Organisational skills

multitasking

Team player

Customer service experience

Job description

Located in Epping, our vibrant community centre offers gymnastics, fitness, and sports programs. Join a supportive team making a real local impact.

About the Role

Be the face of our centre! As a Customer Service Officer, you’ll deliver a welcoming, professional experience to every member and guest—whether it’s at the front desk, over the phone, or supporting programs and memberships.

What You’ll Do

• Greet and assist customers as they enter the centre
• Respond to enquiries (memberships, programs, bookings)
• Process payments (EFTPOS, POS system)
• Support membership sales and tours
• Handle customer feedback and resolve issues
• Manage phone calls and bookings
• Complete cash handling and end-of-day balancing
• Keep reception and centre areas clean and organised
• Work collaboratively with your team

What We’re Looking For

• Strong communication and people skills
• Friendly, positive and customer-focused attitude
• Ability to stay calm in busy environments
• Strong organisational and multitasking skills
• Team player with a proactive mindset
• Previous customer service experience (advantageous)

Why Join Us?

• Make a real impact in your local community
• Be part of a supportive and purpose-driven team
• Develop customer service and sales skills
• Work in a fun, fast-paced environment

Safety & Values

We are committed to creating a safe, inclusive environment for all—especially children and young people. Safeguarding and respect are at the core of everything we do.

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times.

Safeguarding | The Y