Customer Service Officer

YMCA Recreation; Horsham; On-site; AUD 38,000 - 53,000; Full time

Benefits offered by this job

Free gym access

Free access to Virtual Y

Discounts on health insurance

Discount cinema tickets

YMCA Victoria staff benefits

Job summary

Horsham Aquatic Centre, operated by YMCA Victoria, is hiring a casual Customer Service Officer. You will greet members, answer enquiries by email, phone or in person, and perform essential administrative tasks while delivering an exceptional customer experience.

Key duties include selling memberships and programs, conducting tours, following up customers, promoting services, and handling payments accurately.

Qualifications

• Provide CPR and First Aid certifications are required.
• Previous experience in a customer service role is advantageous.

Responsibilities

• Greet members and respond to enquiries via email, phone or in person.
• Conduct centre tours for prospective members.
• Follow up with customers and members as required.
• Promote available programs and services.
• Accurately receipt, process and balance customer payments.

Education

HLTAID009 Provide Cardiopulmonary Resuscitation

HLTAID011 Provide First Aid

Previous experience in a similar role

Job description

Our Vision is a better tomorrow where all people can belong.

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140centresacross Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

Horsham Aquatic Centre run over 50 group fitness classes each week, offer swimming lessons to people of all ages and abilities, and provide childcare services in a safe and engaging environment.The Horsham Aquatic Centre is owned by the Horsham Rural City Council and managed by YMCA Victoria.

About the role

As a Customer Service Officer at Horsham Aquatic Centre you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments

This is a casual position and the hourly rate is up to $33.05 per hour + Superannuation + Y Benefits.

About you

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Previous experience in a similar role will be advantageous

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness
• Savings on health insurance, discounted cinema tickets & access to workplace banking benefits.

Commitment to Child and Young People Safety

YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.