Customer Service Officer — Career Growth & Development

Cochrane'S Transport; Alice Springs; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

13.5% Superannuation

Career development opportunities

Job summary

Cochrane's Transport in Gillman, SA, is hiring a Customer Service Officer for a permanent full-time role, Monday to Friday. You will be the first point of contact for customers, handling inquiries and delivering high-quality support in a busy express freight environment.

Experience in transport is a plus but not mandatory; you will navigate systems, multitask, and strive for timely resolutions while maintaining professional communication and a team-oriented approach.

Qualifications

• Passion for customer service with strong communication skills.
• Ability to navigate systems and resolve enquiries promptly.
• Comfort with fast-paced environment and multitasking.

Responsibilities

• Act as the first point of contact for customers, handling inquiries and providing high-quality support in a busy express freight environment.
• Respond to customer enquiries and resolve issues in a timely and professional manner.
• Collaborate with team to ensure smooth service delivery and continuous improvement.

Skills

Customer service

Multitasking

Communication

Problem solving

Team player

Tools

CRM software

Job description

Cochrane's Transport in Gillman, SA, is hiring a Customer Service Officer for a permanent full-time role, Monday to Friday. You will be the first point of contact for customers, handling inquiries and delivering high-quality support in a busy express freight environment.

Experience in transport is a plus but not mandatory; you will navigate systems, multitask, and strive for timely resolutions while maintaining professional communication and a team-oriented approach.