Operations Administrator

Cochrane's Transport; Gillman; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award wages

13.5% Superannuation

Career development opportunities

Job summary

Cochrane's Transport in Gillman is seeking a motivated operations administrator. This hands-on role blends admin tasks with frontline customer service in a fast-paced environment, supporting drivers, dispatchers and the operations team to keep daily activities running smoothly.

You'll coordinate communications, maintain records, help with process improvements and deliver high-service levels to internal and external stakeholders.

Qualifications

• A positive attitude and strong work ethic.
• Excellent organisational and communication skills.
• Ability to work independently in a fast-paced environment.
• Proactive problem-solving and a service-focused mindset.

Responsibilities

• Coordinate and communicate with drivers, dispatchers and team members to ensure smooth operations.
• Provide frontline operational support and handle enquiries from stakeholders via phone, in person or email.
• Assist across multiple functions and contribute to process improvements.
• Maintain accurate records and documentation to support day-to-day activities.
• Deliver high levels of service to customers, drivers and internal teams.

Skills

Positive attitude

Organisational skills

Independence

Problem-solving

Service excellence

Communication skills

Team player

Stakeholder management

Job description

About us:

Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider.

We are proud to be one of South Australia’s Top 100 Companies, operating a fleet of 250 vehicles and generating an annual turnover of $80 million. With a dedicated team of over 300 employees, our headquarters in Gillman and regional depots in Port Augusta, Whyalla, Port Pirie, Kadina, Clare, Berri, and Victor Harbor enable us to provide next-day express freight services throughout South Australia, including both metropolitan and regional areas, as well as to Broken Hill and Mildura.

About the position:

We are currently seeking a motivated and adaptable solutions-focused Operations Administrator to join our Gillman team. This is a great opportunity for someone who enjoys being an all-rounder, combining strong administrative capabilities with frontline customer service in a fast-paced operations environment.

This role is heavily operations administration focused, while also playing a key part in delivering exceptional customer service and supporting the broader operations team. You will be a central point of contact, helping to keep day-to-day activities running smoothly while ensuring a high level of service to both internal and external stakeholders.

In this position, you will:

• Assist in coordinating and communicating with drivers, dispatchers, and team members to ensure smooth and efficient operations


• Act as an all-round operations support, assisting across multiple functions as needed


• Contribute to continuous improvements in processes and operational efficiency


• Identify and resolve issues using a proactive and solutions-focused approach


• Provide frontline operational support, managing enquiries from both internal and external stakeholders via phone, face-to-face, or email


• Deliver a high level of service to customers, drivers, and internal teams, ensuring a positive experience at every interaction


• Support the operations team with administrative tasks, maintaining accurate records and documentation


• Identify and resolve issues using a proactive and solutions-focused approach


• Support coordination and communication to ensure smooth workflow and service delivery

This is a hands-on role with a strong operations administration focus, where no two days will be the same. This role will suit someone who enjoys variety, takes ownership of their work, and is comfortable balancing admin responsibilities with customer interaction.

This position is permanent full-time, Monday to Friday working 38 hours each week, 5am- 1pm.

About you:

• A positive attitude and strong work ethic


• Strong organisational skills with attention to detail


• The ability to work independently and thrive in a fast-paced environment


• Excellent problem-solving skills and a proactive mindset


• A genuine commitment to service excellence


• Strong verbal and written communication skills


• A collaborative approach and the ability to be a team player


• Confidence in working with multiple stakeholders and priorities

What we offer:

• Above award wages


• 13.5% Superannuation


• Career development opportunities

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, and identities - diversity and inclusion are central to how we work and grow together as one team