Customer Service Officer

BlueScope Steel Limited; Albury City; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

BlueScope Steel Limited in Albury, NSW is seeking a Customer Service Officer to join the NSW Sales team. You will be the main point of contact for customers, handling enquiries, quotes and order coordination with sales and warehouse teams.

You don't need steel knowledge; prior customer-facing experience is welcome. You will receive onboarding and cross-training to build product and system knowledge, supported by the broader business.

Qualifications

• Experience in customer service or sales roles.
• Able to manage multiple tasks and deadlines.

Responsibilities

• Handle customer enquiries by phone and email.
• Prepare quotes and process orders.
• Coordinate with sales and warehouse teams to fulfill orders.
• Maintain records and follow up on requests.

Skills

Clear communication

Organisation

Multi-tasking

Problem solving

Customer service

Tools

Microsoft Office

Job description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges andstadiums.

The Opportunity

BlueScope Distributionis looking for aCustomer Service Officerto join the Customer Service team based inAlbury, NSW. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

There's plenty of variety in the role. You'll be a key point of contact for customers, helping them work through questions, orders and changing requirements. Behind the scenes, you'll work closely with our sales and warehouse teams to coordinate quotes, product details and deliveries.

You don't need to know steel to do well here. Your experience might come from sales, medical reception or patient services, a trade counter, retail, automotive or another busy customer-facing workplace. You might already spend your day managing enquiries, keeping track of orders or appointments, solving problems, coordinating with different teams and making sure nothing gets missed. The industry may be different, but much of the way you already work will be familiar here.

You’ll have time and support to build your knowledge in the role. Your first three months will include structured onboarding, with time to learn our products, systems and processes and plenty of cross‑training within the team. You'll build your knowledge as you go, with support from people across the business as you get to know our customers and how we work.

What Will You Do?

Some days you'll be preparing quotes and processing orders. Others you'll be tracking down an answer, working through a change or coordinating with different teams to get something sorted for a customer.

As part of our NSW Sales team, you will:

• manage customer enquiries by phone and email
• prepare quotes and provide product and pricing information
• process and follow up orders, quotes and customer requests
• work with our sales, warehouse and other teams to coordinate customer requirementskeep customers updated and make sure important details are followed through
• build strong relationships with customers and identify new sales opportunities
• look for practical ways to improve the customer experience and how we work

More About You

You might already have customer service or sales experience, or your skills might have been built somewhere completely different. You’ll enjoy working with people, be organised in the way you work and take pride in seeing things through. You'll bring:

• clear and confident communication
• strong organisation and attention to detail
• the ability to manage several tasks and make sure nothing is missed
• a practical approach to solving problems
• the ability to work with different teams to find customer solutions
• confidence using Microsoft Office and learning new systems

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

Bring your energy and make your mark, as, together, we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."

Join us, creating strength for the future.