Customer Care Manager – Home Care

Healthcare Australia; Victor Harbor; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Private health insurance discount 7%

Reimbursements for eligible client_vis

Hybrid work: flexible arrangements

Birthday leave

Salary packaging and novated leasing

Education allowance and training

Growth within a national organisation

Job summary

Healthcare Australia is seeking a proactive Customer Care Coordinator based in Victor Harbor, SA, to guide new and existing home care clients through their aged care journey with empathy, professionalism and expertise.

You will work with nurses, allied health professionals and internal teams to tailor care plans, monitor delivery, and ensure client satisfaction in a hybrid work setting.

Qualifications

• Strong communication and organisational skills with a customer-first approach.
• Ability to build rapport with clients and families and manage stakeholders.

Responsibilities

• Build and maintain relationships with clients and families to understand goals and needs.
• Conduct assessments and develop personalised care plans to support independence and wellbeing.
• Monitor service delivery through regular communication, care plan reviews and client feedback.
• Coordinate with Registered Nurses and Allied Health professionals for complex needs.
• Collaborate with internal teams to ensure services are delivered efficiently.

Job description

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Customer Care Coordinator to join our dedicated team based in our Victor Harbour office.

In this role you will serve as the primary point of contact for both new and existing home care clients across South Adelaide, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high-quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care.Day to Day you will:

• Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
• Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
• Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Work closely with internal teams (Support Worker Service Delivery Lead, Recruitment and Rostering) to ensure services are delivered efficiently and meet client expectations.

Lets talk about you!

You bring strong communication, organisational and relationship-building skills with a customer-first approach, and you’re able to quickly build rapport with new clients, manage stakeholders and deliver great service. You have a solid understanding of the Home Care and broader health services environment, and you may have come from Service Coordination, Rostering Coordination, Care Coordination or Client Services within healthcare, NDIS or aged care environments. We also encourage applications from clinical professionals, including Enrolled Nurses (ENs) and Registered Nurses (RNs), seeking to move into a client-focused coordination role.

What’s in it for you ?

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.With HCA you’ll be rewarded with:

• A fabulous discount on BUPA Private health Insurance – 7%!
• Receive reimbursements foreligible client visits
• Hybrid Work:Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging – purchase technology and novated leasing available with Smart Group
• Be part of a well-respected Australian based organisation of more than 3,000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

To learn more about HCA:

www.healthcareaustralia.com.au

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.