Customer Service Officer - Administration and Reception

AnglicareSA; City of Playford; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Salary packaging options

Novated leasing

Health insurance savings

Job summary

AnglicareSA in Elizabeth East is seeking a Customer Service Officer to support the aged care team and deliver high-quality service to customers. The role involves reception, inquiries, admissions packets, and documentation, with a focus on compassionate, community-oriented care.

Join a leading SA not-for-profit making a meaningful impact, with opportunities for growth and employee wellbeing.

Qualifications

• Proficient in Microsoft Office (Outlook, Excel, Word) and quick to learn new software.
• Excellent communication and interpersonal skills with experience interacting with diverse clients.
• Proven ability to provide an exceptional service through building rapport with customers.
• Ability to empathise with older people, their families and representatives.
• Business Administration qualification or equivalent experience.
• Great multi-tasking skills with the ability to manage competing demands and priorities.
• Ability to work with minimal direct supervision.
• Work within a team environment in accordance with AnglicareSA values.

Responsibilities

• Ensure a high standard of service delivery and respond to all enquiries (phone, email, in person, etc.) in a timely manner.
• Show care by listening carefully, seeking feedback with an empathetic and patient approach
• Ensure site administration and reception operates in an efficient and effective manner.
• Ensure the reception area is well maintained and is a welcoming environment.
• Ensure effective access to the site, maintaining a key and security log.
• Maintain up-to-date files and records, including archiving and maintenance of electronic data.
• Service enquiries for admission and send out relevant documentation as required.
• Prepare and maintain all resident related packs — Site Tour / Information Pack, Admission Pack and setup of Clinical folders
• Offer a customer-focused, inclusive, and positive approach.
• Embrace and integrate AnglicareSA's Vision, Purpose and Values into your role

Skills

Microsoft Office proficiency

Communication skills

Empathy

Multi-tasking

Independence

Teamwork

Customer service

Education

Business Admin qualification

Tools

Microsoft Office

Job description

• Full-time position available with one of SA's leading Social Services Organisation
• Working from our Elizabeth East RAC site
• Support the aged care team in providing quality services to our customers

So many lives. So many ways. One you.

50,000 lives and counting.

That’s how many South Australians our people support each year.

As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?

Join us as a Customer Service Officer and be part of something bigger.

You’ll be trusted to make a valuable impact by:

• Ensure a high standard of service delivery and respond to all enquiries (phone, email, in person, etc.) in a timely manner.
• Show care by listening carefully, seeking feedback with an empathetic and patient approach
• Ensure site administration and reception operates in an efficient and effective manner.
• Ensure the reception area is well maintained and is a welcoming environment.
• Ensure effective access to the site, maintaining a key and security log.
• Maintain up-to-date files and records, including archiving and maintenance of electronic data.
• Service enquiries for admission and send out relevant documentation as required.
• Prepare and maintain all resident related packs — Site Tour / Information Pack, Admission Pack and setup of Clinical folders
• Offer a customer-focused, inclusive, and positive approach.
• Embrace and integrate AnglicareSA's Vision, Purpose and Values into your role

What you’ll bring

To thrive in this role, you will have:

• Proficient in Microsoft Office (Outlook, Excel, Word) and quick to learn new software.
• Excellent communication and interpersonal skills with experience interacting with diverse clients.
• Proven ability to provide an exceptional service through building rapport with customers.
• Ability to empathise with older people, their families and representatives.
• Business Administration qualification or equivalent experience.
• Great multi-tasking skills with the ability to manage competing demands and priorities.
• Ability to work with minimal direct supervision.
• Work within a team environment in accordance with AnglicareSA values.

Why AnglicareSA?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at AnglicareSA:

So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.

So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.

So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships

Grow your skills and career with learning programs, professional development pathways, and education assistance

Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more

Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA, and help us change lives and communities.

For more information, please contact Mina, Recruitment Business Partner, at [e-mail]. Please note we do not accept applications via email.

At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.