Customer Service Manager

Synergie; Sydney; On-site; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Superannuation

Job summary

Synergie Australia is seeking an experienced Customer Service Manager to lead a six-person team in a high-volume environment at Campbelltown. You will drive customer satisfaction, coach staff, and collaborate with sales, warehouse and transport to optimise order workflows.

The role requires hands-on leadership, strong people management and a track record in developing customer service teams, ideally within steel/building products or distribution. Some after-hours work may be required.

Qualifications

• Currently in a Customer Service Manager or equivalent leadership position.
• Proven experience managing and developing a customer service team.
• Strong people management, coaching and relationship-building skills.
• Experience managing team KPIs and performance.
• Comfortable in a high-volume order environment.
• Attention to detail and order accuracy.
• Hands-on leader who works alongside the team.
• Experience in steel/building products/distribution is a plus.
• Experience with SAP or similar ERP/order management systems.

Responsibilities

• Lead and develop a team of six customer service professionals.
• Manage daily workloads and ensure accurate, efficient processing of orders.
• Monitor KPIs for order accuracy, performance and staff retention.
• Coach and train team members; identify development opportunities.
• Conduct regular team meetings and toolbox talks.
• Build strong relationships with a broad customer base.
• Handle escalated inquiries and complex orders.
• Collaborate with sales, warehouse, production and transport teams.
• Drive improvements across customer service processes.

Skills

People management

Customer service

Coaching

Relationship building

Leadership

Tools

SAP

Job description

Position Details

Date of publication: 24/09/2026

Location: Sydney - South West, NSW

Industry: Customer Service & Call Centre

Salary/Pay: Not disclosed

Reference number: 210086878

We think outside the box by redefining recruitment

At Synergie Australia, we’re more than just a recruitment agency. We connect great people with great businesses and focus on building long-term partnerships that create genuine opportunities.

We are currently partnering with a well‑established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.

This is a hands-on leadership role managing an established team of six within a busy, high-volume environment. We are specifically looking for someone with current Customer Service Management experience, ideally gained within steel, roofing, building products, manufacturing, wholesale or distribution.

The important parts

• $90,000- $100,000 + Super, with flexibility for an exceptional candidate
• Permanent full-time opportunity
• Monday to Friday, 9:00am - 5:00pm
• Campbelltown location
• Lead an established Customer Service team of six
• High-volume environment processing approximately 100 orders per day
• Hands-on leadership role with a strong focus on customer relationships
• Some after-hours availability may occasionally be required

What you will be required to do

• Lead, support and develop a team of six customer service professionals
• Manage daily workloads and ensure orders are processed accurately and efficiently
• Monitor team KPIs covering order accuracy, performance and staff retention
• Coach and train team members and identify development opportunities
• Conduct regular team and toolbox meetings
• Build strong relationships with a broad customer base
• Personally manage escalated enquiries, complex orders and customer issues
• Work closely with sales, warehouse, production and transport teams
• Drive improvements across customer service processes and workflows
• Maintain high service standards within a fast-paced, technical environment
• Develop a strong understanding of products, customers and internal processes

To be successful in the role you will

• Be currently working in a Customer Service Manager or equivalent leadership position
• Have proven experience managing and developing a customer service team
• Bring strong people management, coaching and relationship‑building skills
• Have experience managing team KPIs and performance
• Be comfortable operating within a high‑volume order environment
• Have strong attention to detail and a focus on order accuracy
• Be confident managing difficult conversations and customer escalations
• Possess strong organisational and problem‑solving skills
• Be a hands‑on leader who is willing to work alongside the team
• Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution
• Experience with SAP or similar ERP/order management systems will be highly regarded

What’s on offer for you

• Permanent full-time opportunity
• Monday to Friday, 9:00am to 5:00pm
• Competitive salary of $75,000 to $100,000 + Super, with flexibility for the right candidate
• Lead and develop an established customer service team
• Supportive, dedicated and relaxed team environment
• Opportunity to build strong relationships with an established customer base
• Hands‑on leadership role where you can influence team performance, training and customer service standards

About Synergie Australia

Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long-term success.

If you're an experienced Customer Service Manager looking for your next leadership opportunity and want to join an established business where you can develop a team, strengthen customer relationships and make a genuine impact, we would love to hear from you.