Head of Customer Service & Internal Sales

APEX; Campbelltown; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time role

Growth opportunities

Collaborative culture

Job summary

Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Manager to lead our internal sales and customer service team. You will be hands-on with key customers, manage complex orders and escalate issues as needed, while driving service levels.

This role requires strong leadership, collaboration with sales, warehousing, production and transport, and a focus on process improvement, SAP experience, and building a high-performance, customer-focused team.

Qualifications

• Minimum 3 years in a Customer Service Management or senior customer service role.
• Strong leadership and people development skills.
• Experience with complex orders and escalation handling.

Responsibilities

• Lead and develop the customer service team to achieve service levels.
• Handle key customer relationships and complex orders.
• Collaborate with sales, warehouse, production and transport.
• Oversee order processing in SAP and ERP systems.

Skills

Team leadership

Customer service

Order management

Process improvement

Tools

SAP

CRM systems

Job description

Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Manager to lead our internal sales and customer service team. You will be hands-on with key customers, manage complex orders and escalate issues as needed, while driving service levels.

This role requires strong leadership, collaboration with sales, warehousing, production and transport, and a focus on process improvement, SAP experience, and building a high-performance, customer-focused team.