Customer Service Manager in Training

Drake Supermarkets Pty Ltd; Adelaide; Híbrido; AUD 34.000 - 44.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Above award rates

Training provided

Descripción de la vacante

Drakes Supermarkets is seeking a part-time supervisor to oversee the customer service department in Southern Adelaide, South Australia. The role focuses on delivering exceptional service, coaching staff, and aligning store offerings with local customer needs.

The successful applicant will work within a dynamic team, demonstrating strong leadership, effective communication, and a proactive approach to achieving service excellence in a competitive retail environment.

Formación

• Unparalleled commitment to customer service.
• Hands-on approach and enthusiasm.
• Front end and POS knowledge desirable.
• Ability to liaise with team and management.
• Strong leadership and delegation skills.
• Ability to coach, train and performance manage team members.
• Commitment to work health and safety standards.

Responsabilidades

• Supervise the customer service department.
• Tailor store service and products to meet local needs.
• Lead by example in a competitive supermarket environment.

Conocimientos

Customer service

Hands-on approach

Front end knowledge

POS knowledge

Team liaison

Leadership

Delegation

Coaching and training

Performance management

Work health and safety

Herramientas

POS systems

Descripción del empleo

Part Time South Australia - Southern Area South Australia - Southern Adelaide

This job is open for expressions of interest only

Are you ready to take the next step in your career?

• Above award rates and training provided
• Dynamic growing company
• Potential for promotion
• Multiple opportunities available

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to supervise the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Unparalleled commitment to customer service
• Passion and enthusiasm, with a very "hands on" approach
• Front end and POS knowledge would be highly desired
• Ability to liaise with both team members and management
• Strong leadership and delegation skills
• Ability to coach, train and performance manage team members
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Lead by example
• Motivate a team
• Communicate effectively with management, team members and customers