Customer Service Manager

UniLodge Living Group; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions – Annual surveys

Job summary

UniLodge Living Group seeks a dynamic Leader to elevate front desk operations, drive occupancy outcomes and serve as the main contact for residents, staff and stakeholders. You will lead with clarity, resolve issues with care, and ensure seamless daily operations.

You will recruit and mentor the Customer Service and Residential Advisor team, deliver resident experiences through events, and uphold safety and policy standards in line with UniLodge values.

Qualifications

• Unrestricted Work Rights in Australia.
• Proficient with technology and administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation with focus on delivering standout guest or resident experiences.

Responsibilities

• Champion a warm, professional front desk experience – solve problems fast and set the tone for resident care.
• Own the leasing journey from enquiry to move-in and contribute to high occupancy.
• Recruit, train and mentor the Customer Service and Residential Advisor team.
• Deliver meaningful resident experiences through events and the Residential Life Program.
• Maintain safety, policy compliance and reporting while driving continuous improvement.

Job description

In this pivotal leadership role, you'll elevate service standards, deliver front line operations, and drive occupancy outcomes. As the key point of contact for residents, staff, and stakeholders, you'll lead with clarity, resolve issues with care, and ensure seamless daily operations. If you’re driven by people, performance, and purposeful impact, this is your chance to lead where it matters most.

At a Glance, You Will

• Champion a warm, professional front desk experience – solve problems fast, exceed expectations, and set the tone for resident care.
• Own the leasing journey from enquiry to move-in. Convert leads, maintain high occupancy, and support business growth.
• Recruit, train, and mentor our Customer Service and Residential Advisor team. Foster collaboration, lift performance, and lead by example,
• Deliver meaningful resident experiences through events, support, and the Residential Life Program – making UniLodge feel like home.
• Maintain high standards across safety, policy compliance, and reporting, while supporting continuous improvement in line with UniLodge’s values and procedures.

Skills & Experience:

To Be Successful In This Role, You Will Need

• Unrestricted Work Rights in Australia.
• Proficient with technology and confident in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences

Benefits:

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage