Customer Service Coordinator

UniLodge; Canberra; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Voice at the table

Team events

Travel privileges across Essence

Referral rewards up to $1000

Inclusive culture

Job summary

UniLodge ACT is seeking a friendly and proactive Customer Service team member to support the front desk across our student accommodation properties. You will engage with residents, handle inquiries, and help create a welcoming community.

The role involves a rotating roster including weekends and public holidays, with emphasis on excellent communication, reliability, and a hands-on, supportive approach to residents and colleagues.

Qualifications

• Experience in customer service or front office environment.
• Strong written and verbal communication skills.
• Willingness to work a rotating roster including weekends and public holidays.

Responsibilities

• Operate the day-to-day front desk reception.
• Create a friendly environment delivering excellent service to residents.
• Assist prospective residents and visitors in a professional manner.
• Take ownership of problems and ensure they are resolved.
• Assist residents with inquiries related to residency, studies and wellbeing.
• Maintain liaison with property services.
• Monitor and escalate resident safety concerns as required.
• Contribute to a collaborative, energetic team environment.
• Coordinate and perform administrative tasks as directed by management.

Skills

Customer service

Front desk

Communication

Organisation

Team player

Tools

MS Office

CRM tools

Job description

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

Who You Are

We are on the lookout for fun, enthusiastic, and passionate team players to join our Customer Service team across our UniLodge ACT properties n a casual basis. Bringing your energy and personality to form greater connections with students, you will assist in making their time with us truly special. We are after someone with experience working within a customer service or front office environment. Some of your essential skills include strong written and verbal communication, good computer skills, organisational skills and a "we care" attitude. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. There are lots of qualities that we look for in our team, but above all we need people who are resilient, supportive, hands on and positive. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way we still want to hear from you. This may be the first step to a new and exciting career path.

Your Responsibilities

• Operate the day-to-day front desk reception.
• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents and visitors in the most efficient and professional manner.
• Take ownership of problems and ensure that they are seen through to completion.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Maintain effective liaisons with property services.
• Monitor and report concerns regarding resident safety and wellbeing and escale as required.
• Energetically contribute to the creation of a team environment where everyone helps each other.
• Coordinate and execute administrative duties as assigned by senior management, such as handling of incoming and outgoing mail, filing, response to correspondence etc, in line with your position and industry standards.

Our Mandatory Requirements Include

• National Police Check (completed within last 3 months)
• Working with Childrens Check (ACT)
• Unrestricted work rights in Australia
• Applicants must be flexible and available for a rotating roster, including weekends and public holidays.

Our Recruitment Process

To simplify our recruitment process we will be inviting suitable candidates to attend a Group Recruitment Session with members of our Operations team. Further details will be communicated to applicants progressed. These sessions will take up to 3 hours, consisting of a presentation and short interviews. These roles will commence beginning of November 2026.

Perks with the UniLodge Living Group

We Offer

• A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
• A connected community, brought to life through curated team events, celebrations and social initiatives
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.
• A refined and inclusive culture where individuality is respected and meaningful contribution is valued

Join our Team

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender-based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code. UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.