Customer Service Manager

Elements Recruitment Australia; Sydney; On-site; AUD 80,000 - 90,000; Full time

Job summary

Elements Recruitment Australia is looking for a Customer Service Manager to join a thriving, customer-centric business. In this role, you'll lead a dedicated team, ensuring excellent service delivery while fostering a collaborative and supportive workplace culture. The role offers stability and opportunities for career growth within a reputable organization.

Qualifications

• Experience in managing teams and improving systems.
• Skilled in customer service and dedication to continuous improvement.

Responsibilities

• Set the standard for customer service excellence.
• Guide and support team members to leverage their strengths.
• Collaborate with senior managers to enhance operational processes.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Job description

Elements Recruitment Australia provided pay range

This range is provided by Elements Recruitment Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$80,000.00/yr - A$90,000.00/yr

Direct message the job poster from Elements Recruitment Australia

Consultant at Elements. Expertise across varied market segments & corporate levels. Buying /Sales/ Cat Management/ Senior Team/ Strategy/People…

Join a Growing, Customer-First Company | $80,000 – $90,000 p.a. | Career Growth & Stability
Position: Customer Service Manager
Location: Moorebank
Salary: $80,000 - $90,000 per annum + Super

Looking to step into a role where your leadership can make a genuine difference? Join a thriving, customer-focused business that’s expanding steadily and built for the long term. We offer a calm, professional environment that values trust, consistency, and quality—and we’re looking for a dedicated, experienced leader who shares those values.
This is more than a job—it’s a chance to shape a team, influence strategy, and drive meaningful results.

What You’ll Be Doing

• Set the Standard for Service: Ensure every customer interaction reflects our commitment to excellence.
• Lead with Purpose: Guide and support team members, recognising individual strengths and helping them grow.
• Collaborate to Innovate: Partner with senior managers to continuously improve our tech stack—CRM, ERP, telephony, and support tools.
• Build Better Processes: Identify areas for improvement, streamline operations, and raise the bar on quality and efficiency.
• Shape a Strong Team Culture: Foster a collaborative, accountable, and supportive workplace where people feel valued and empowered.
• Refine Systems and Procedures: Keep internal policies and workflows up to date, practical, and easy to follow.
• Provide visible, hands-on leadership across the business

What We’re Looking For
You’re a calm, confident leader who thrives on responsibility and knows how to bring out the best in people. With a solid track record in managing teams and improving systems, you understand the value of both structure and flexibility. You care about service, you believe in continuous improvement, and you take ownership of outcomes—every time.

Ready to Join Us?
If you're looking for a stable, rewarding role in a business that values integrity, initiative, and growth, we’d love to hear from you.
[e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wholesale

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