Operations Team Leader

The Good Guys; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Remuneration compétitive

Formation et développement

Avantages sur les produits

Congés parentaux rémunérés

Hybride possible pour certains postes

Programme d'Aide aux Employés

Job summary

Une entreprise de vente au détail dynamique recherche un Operations Team Leader pour coordonner les fonctions opérationnelles et superviser une équipe dédiée. Ce rôle clé vise à améliorer l'expérience client, assurer la conformité et contribuer aux objectifs de croissance des ventes. La position implique également le développement des talents et une collaboration étroite avec les parties prenantes internes et externes, tout en offrant l'opportunité de travailler dans un environnement stimulant et gratifiant.

Qualifications

• Capacité à orienter les efforts vers la satisfaction du client.
• Aptitude à atteindre des résultats même en conditions difficiles.
• Compétence à identifier et développer des talents au sein de l'équipe.

Responsibilities

• Superviser la coordination des opérations pour soutenir la culture du magasin.
• Gérer les demandes clients et assurer un haut niveau de satisfaction.
• Développer les compétences de l'équipe à travers un modèle de coaching.

Skills

Customer Focus

Drives Results

Develops Talent

Job description

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Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
  
  

Job Description

Reporting to the Operations Manager, the Operations Team Leader is an integral member of our customer facing team, and will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth.

Key Responsibilities

• Develop the knowledge and capability of the operations team using the coaching model and development framework
• Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures, including:
• cash handling and banking integrity
• systems access and data integrity
• telephone management and enquiries
• payroll exceptions integrity
• marketing and promotional activity
• Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training
• Manage web orders in line with procedures, including product pick and pack and carrying out same day delivery to customers, where designated to drive
• Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
• Contribute to The Good Guys brand and store experience to the highest standards through quality Merchandising, instore marketing and presentation
• Build and maintain effective working relationships with internal and external stakeholders
• Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.
  

Qualifications

Key Competencies for Success in This Role

• Customer Focus- Does everything through eyes of the customer.
• Drives Results- Consistently achieves results, even under tough circumstances.
• Develops Talent- Identifies and develops talent to build careers and meet organisational goals.
  
  

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Qualifications

Key Competencies for Success in This Role

• Customer Focus- Does everything through eyes of the customer.
• Drives Results- Consistently achieves results, even under tough circumstances.
• Develops Talent- Identifies and develops talent to build careers and meet organisational goals.
  
  

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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