Resource Planner

Certis; Sydney; On-site; AUD 97,027 - 107,059; Full time

Benefits offered by this job

Friendly and inclusive environment

Growth and development support

Employee Assistance Program (EAP)

Discount program for employees and families

Well-being program

Job summary

Join Certis as a Resource Planner and play a vital role in coordinating rosters and operational deployments within our National Operations Centre. Your responsibilities will include strategic workforce planning, roster management, and ensuring compliance with operational standards, all contributing to exceptional service delivery in the security industry.

Qualifications

• Minimum of 3 years’ experience in an operation/rostering environment.
• Advanced MS Excel qualifications.
• Understanding of basic analytics.

Responsibilities

• Open and publish national rosters 2–4 weeks in advance.
• Maintain and update permanent rosters.
• Deliver high-quality customer service to stakeholders.

Skills

Data Accuracy

Customer Service

Team Collaboration

Education

Certificate in Business Administration

Tools

MS Excel

Rostering Packages

Job description

Resource Planner

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Are you ready to make a difference in the security industry? As a Resource Planner at Certis, you will play a vital role in coordinating the forward planning of rosters and operational deployments within our National Operations Centre (NOC). Your efforts will support a network of Security Officers and Customers, ensuring seamless operations and exceptional service delivery.

About Us:

At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in security operations, we partner with government and corporate clients to ensure the safety of people and property across diverse sites. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.

Key Responsibilities

• Strategic Workforce Planning: Open and publish national rosters 2–4 weeks in advance, proactively identifying and addressing resource shortfalls.
• Roster Management: Maintain and update permanent rosters in the system, including changes to deployments, account/service terminations, annual leave coverage, and ad-hoc requests.
• Operational Support: Allocate resources nationally, ensuring compliance with legislative and internal policies, including fatigue management.
• Customer & Contractor Liaison: Collaborate with clients and resource contractors to ensure security requirements are met and expectations exceeded.
• Stakeholder Collaboration: Build strong relationships with internal stakeholders including State Operations Managers, Client Service Managers, Payroll, and Billing teams.
• Data Accuracy: Ensure timely and accurate data entry of all confirmed contractor rosters and resource changes.
• Efficiency & Reporting: Analyse deployments to identify efficiencies and participate in weekly planning handovers to the Deployment Team.
• Service Excellence: Deliver high-quality customer service to both internal and external stakeholders, ensuring seamless and professional operations.

Qualification

• Minimum of 3 years’ experience in an operation/rostering environment
• Certificate in Business Administration
• Advanced MS Excel Qualifications
• Understanding of basic Analytics

Experience

• Recording information and report writing
• Working in a team environment
• Previous experience within a manpower provider would be advantageous
• General administration functions

Knowledge

• Knowledge of the Security Industry (desirable)
• Knowledge of the Security Services Industry Award 2010
• Intermediate to advanced skills using MS Word and MS Excel
• Exposure to rostering packages (essential)
• Superior communication skills, written, verbal, and reporting.
• Knowledge in the operation of a computer-based roster system
• Beginner Data analysis and Statistics knowledge: Measures of Central Tendency

Benefits & Culture

What We Offer:

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported

Our Values

At Certis, we are committed to:

• Safety & Well-being: Prioritizing a strong safety culture for employees and clients.
• Excellence & Innovation: Utilizing advanced security technology and best practices.
• Integrity & Professionalism: Operating with trust, accountability, and ethical standards.
• Inclusivity & Growth: Fostering a diverse and supportive work environment.

Ready to make a difference? Join Certis and be part of a team that values excellence, integrity, and innovation.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Administrative

• Industries

  Security and Investigations

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