Customer Service Manager

MYER; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Career development opportunities

Team Member discounts

Access to various types of leave

Lifestyle leave

Awards program

Job summary

A popular retail department store located in Melbourne is seeking a Retail Manager to lead and inspire teams. This influential role focuses on driving customer satisfaction and operational excellence, ensuring a high-performance culture. The ideal candidate will have hands-on leadership experience and a strong ability to achieve targets while developing future leaders. Exciting career development opportunities are available, along with exclusive team member benefits.

Qualifications

• Previous experience as a Retail Manager or similar in a Retail environment.
• Hands-on people leadership skills.
• Proven ability to lead teams and achieve targets.
• Excellent time management and organisational skills.

Responsibilities

• Manage daily operations and drive customer satisfaction.
• Optimize team productivity and develop team member skills.
• Foster a customer-focused culture and maximize service delivery.
• Maximise the team’s customer service focus by delegating tasks to minimise operational activity
• Lead, empower and inspire your team with developing the next generation of Myer leaders
• Maximise your time spent within your departments to lead and gain customer insights

Skills

Customer service excellence

People leadership skills

Performance management

Financial acumen

Time management

Job description

Be part of a dynamic environment at Myer Chadstone. Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance.

Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable customer experiences. Champion Myer's strategic vision by managing daily operations, coaching team members, and fostering a culture of growth and collaboration.

Reporting to the Assistant Store Manager and working closely with a supportive leadership team, this pivotal role offers outstanding opportunities to elevate your career in Retail Management.

• Showcase your customer service excellence by leading team performance
• Opportunities for succession planning and career development

About The Role

• Manage the daily operations of your departments, driving customer satisfaction and financial performance
• Optimise team productivity by leveraging workforce management and further developing team member skills
• Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
• Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
• Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
• Maximise your time spent within your departments to lead and manage your teams and gain customer insights

About You

• Previous experience as a Retail Manager, Area Manager or similar, ideally within Retail environment
• People leadership skills with a 'hands-on' approach are essential
• Demonstrated ability to lead teams, achieve targets and monitor KPI's
• Experience in performance management and getting the best from your teams will be highly regarded
• Customer focused with superior customer service skills
• Strong retail, financial and business acumen
• Excellent time management skills with the ability to prioritise and achieve within timelines

Benefits to you

• Become a leader within one of Australia’s most-loved department stores
• Career development and progression opportunities, local and national
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).