Customer Service Manager

Sharp & Carter Brisbane Business Support; Brisbane; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Annual bonus

Superannuation

Job summary

Sharp & Carter Brisbane Business Support is seeking an experienced Customer Service Leader to head a high‑performing team across ANZ. You will drive service excellence, coach a team of four, manage KPIs and collaborate with Sales, Supply Chain, Manufacturing and Logistics to enhance processes.

This full‑time role is office-based in Brisbane with a friendly culture that values development and accountability.

Qualifications

• Proven experience leading a customer service team in a high-volume environment.
• Strong people leadership, coaching and performance management skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead, coach and develop a high-performing customer service team (4 people).
• Manage service standards, KPIs and overall team performance.
• Oversee customer orders, enquiries, complaints and escalations across ANZ.
• Identify and implement process improvements to enhance customer experience.
• Analyse performance data, manage workloads and support workforce planning.
• Build strong relationships with key customers and internal stakeholders.
• Drive a positive, accountable and customer-focused team culture.

Skills

Team leadership

Customer service

Stakeholder management

People coaching

Tools

Dynamics 365

Job description

$115,000 per annum + Super + Annual Bonus

An established business operating across Australia and New Zealand, supplying products across the industrial and consumer sectors. You will lead and develop a customer service team, driving service excellence, operational efficiency and team performance. Working closely with Sales, Supply Chain, Manufacturing and Logistics, you will play a key role in improving processes, managing customer expectations and ensuring exceptional service delivery. Join a company who prides themselves on nurturing their people! A truly wonderful team culture!

Key responsibilities include:

• Lead, coach and develop a high-performing customer service team. (A friendly team of 4)
• Manage service standards, KPIs and team performance.
• Oversee customer orders, enquiries, complaints and escalations across ANZ.
• Identify and implement process improvements to enhance customer experience.
• Analyse performance data, manage workloads and support workforce planning.
• Build strong relationships with key customers and internal stakeholders.
• Drive a positive, accountable and customer-focused team culture.

You will be an experienced customer service leader who thrives in a fast-paced, operational environment and enjoys developing people and improving processes.

You will bring:

• Proven experience leading a customer service team in a high-volume, order-driven environment.
• Strong people leadership, coaching and performance management skills.
• Excellent communication, problem-solving and stakeholder management skills.
• Experience with ERP and CRM systems, with Dynamics 365 highly regarded but not essential.
• A background in manufacturing, FMCG, industrial products or distribution will be highly regarded.

Above all, you will be a warm, proactive, approachable and solutions-focused leader who enjoys making a positive and fun impact for the team.

LocationLytton, QLD 4178.
This is a full time, permanent role, which is mainly office based, however flexibility is oiffered.
Join a fun, inclusive a wonderful team!