Customer Service Expert - Animal Health (Melbourne)

Apiam Animal Health Limited; Melbourne; Presencial; AUD 55.000 - 65.000; Jornada completa

Descripción de la vacante

Apiam Animal Health Limited is expanding its Customer Service team in Melbourne. The Customer Service Officer will be the main contact for customers, handling orders and inquiries across Australia, and supporting a growing Melbourne-based team.

The role emphasizes clear communication, accuracy, and collaborative problem-solving in a fast-paced animal health environment. Regular Monday–Friday hours on site in South Melbourne are offered to support our clients efficiently.

Formación

• Proven experience in customer service, administration or order processing.
• Excellent communication, relationship-building and stakeholder management skills.
• High attention to detail, strong organisational skills and a commitment to accuracy.
• Resilient, adaptable and solutions-focused, with the ability to manage changing priorities.
• Proficiency with Microsoft Office and business systems, coupled with a long-term career mindset.

Responsabilidades

• Deliver exceptional customer service across phone, email and online channels.
• Manage customer orders and enquiries from request through to resolution.
• Build strong relationships with customers and internal stakeholders.
• Coordinate with warehouses and operational teams to achieve positive outcomes.
• Maintain accurate records while supporting continuous improvement initiatives.

Conocimientos

Customer service

Administration

Order processing

Microsoft Office

Communication

Herramientas

ERP systems

Descripción del empleo

Apiam Animal Health Limited is expanding its Customer Service team in Melbourne. The Customer Service Officer will be the main contact for customers, handling orders and inquiries across Australia, and supporting a growing Melbourne-based team.

The role emphasizes clear communication, accuracy, and collaborative problem-solving in a fast-paced animal health environment. Regular Monday–Friday hours on site in South Melbourne are offered to support our clients efficiently.