Veterinary Customer Service Specialist

Ebos Group; City Of Stirling; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Novated Leasing

Employee Share Plan

Parental Leave

Health Insurance Discounts

Wellbeing & EAP

Job summary

Lyppard, a leading Australian veterinary wholesaler and part of the EBOS Group, seeks a Customer Service Officer based in Balcatta, WA. You will manage end-to-end order processing, respond to customer inquiries via phone, email and web orders, and coordinate with warehouse and drivers to resolve issues.

Ideal candidates will bring experience in veterinary or animal health services, strong communication, and meticulous data entry skills.

Qualifications

• Vet/animal health background preferred.
• Experience in high-volume client service or admin desirable.
• Accurate data entry and order processing is essential.

Responsibilities

• Process orders with high data accuracy and coordinate logistics with warehouse and freight.
• Advise customers on backorders, ETAs, product alternatives, promotions, and quotes.
• Coordinate with Purchasing, Accounts, and Territory Managers to ensure smooth operations.
• Research products, liaise with suppliers, and escalate stock issues when needed.
• Handle stock lists (damaged/short expiry) and assist with general admin/warehouse tasks.

Skills

Customer service

Data entry

Order processing

Communication

Problem solving

Job description

Lyppard, a leading Australian veterinary wholesaler and part of the EBOS Group, seeks a Customer Service Officer based in Balcatta, WA. You will manage end-to-end order processing, respond to customer inquiries via phone, email and web orders, and coordinate with warehouse and drivers to resolve issues.

Ideal candidates will bring experience in veterinary or animal health services, strong communication, and meticulous data entry skills.