Customer Service Coordinator

Coates Hire Operations Pty Limited; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing support

Purchased additional leave

Novated leasing and salary sacrifice

12 weeks paid parental leave

Volunteering opportunities with Coates

Job summary

Coates Brooklyn is seeking a Customer Service Coordinator to be the first point of contact for customers and to help keep branch operations running efficiently. You will manage enquiries, coordinate equipment deliveries and support customers across multiple channels from a busy Brooklyn branch.

The role requires teamwork with an experienced group and involves coordinating schedules, quotes and invoicing while maintaining high service standards.

Qualifications

• Experience in customer service, administration, coordination or internal sales.
• Strong communication skills and ability to build rapport with a wide range of customers.
• Ability to manage competing priorities in a high-volume environment.
• Proactive approach to supporting customers and colleagues.
• Confidence using business systems and learning new technology.

Responsibilities

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Prepare hire schedules, quotations and invoicing documentation
• Coordinate equipment deliveries, transfers, pick-ups, repairs and breakdowns
• Work closely with branch, transport and sales teams to deliver customer solutions
• Build strong relationships with customers and identify opportunities to support their needs
• Contribute to a safe, efficient and customer-focused branch environment
• Support the broader team with administrative and operational tasks as required

Job description

Be the go-to for your customers. Keep projects moving.

Permanent Full-Time | Brooklyn | Monday to Friday + rotational Saturday roster

As a Customer Service Coordinator at Coates Brooklyn, you'll be the first point of contact for customers and play a key role in delivering exceptional service, coordinating equipment solutions and helping keep branch operations running efficiently.

Working closely with an experienced team, you'll manage customer enquiries, process hire documentation, coordinate equipment deliveries and support customers across a variety of channels.

What you'll be responsible for

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Prepare hire schedules, quotations and invoicing documentation
• Coordinate equipment deliveries, transfers, pick-ups, repairs and breakdowns
• Work closely with branch, transport and sales teams to deliver customer solutions
• Build strong relationships with customers and identify opportunities to support their needs
• Contribute to a safe, efficient and customer-focused branch environment
• Support the broader team with administrative and operational tasks as required

What you'll bring

• Experience in customer service, administration, coordination or internal sales
• Strong communication skills with the ability to build rapport with a wide range of customers
• The ability to manage competing priorities in a high volume environment
• A proactive approach to supporting customers and colleagues
• Confidence working across phone, email and face-to-face interactions
• Strong attention to detail and organisational skills
• Confidence using business systems and learning new technology
• A positive attitude and willingness to pitch in wherever needed

Experience in machinery, tooling, equipment hire, construction, trades or industrial environments will be highly regarded.

• Join a proud Australian business with more than 150 years of experience
• Access career development opportunities and internal progression pathways
• Work within a supportive and collaborative team environment
• Enjoy employee discounts, wellbeing support, purchased additional leave, novated leasing and salary sacrifice options
• Access 12 weeks paid parental leave in addition to government entitlements
• Take part in volunteering opportunities through the Coates Foundation
• Work for an inclusive organisation committed to reconciliation, gender representation and a more sustainable future

We welcome applications from people of all backgrounds, experiences and perspectives.