Customer Service Coordinator

Coates Hire; Town Of Port Hedland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career development

Employee discounts

Parental leave 12 weeks

Novated leasing

Salary sacrifice

Volunteer opportunities

Inclusive culture

Job summary

Coates Port Hedland is seeking a Customer Service Coordinator to be the first point of contact for customers across mining, industrial, construction and infrastructure projects in Port Hedland. This permanent full-time role offers a busy, hands-on environment where you’ll handle phone, email and walk-in enquiries and coordinate equipment solutions from a close-knit branch team.

You’ll manage enquiries, process hire documents and keep customers informed while building strong relationships across

Qualifications

• Experience in customer service, administration, coordination or internal sales.
• Strong communication skills and confidence dealing with customers both in person and over the phone.
• The ability to manage competing priorities in a busy environment.
• A proactive mindset and the ability to determine what needs immediate attention and what can wait.
• Strong organisational skills and attention to detail.
• Confidence using systems such as Outlook, Teams, Word and Excel.
• A positive attitude and willingness to help wherever needed.
• Forklift licence is a bonus, but not essential. We'll support the right person to obtain one.

Responsibilities

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Process hire documentation, quotations and customer requests
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
• Build strong relationships with customers across a range of industries
• Work closely with the branch team to deliver practical equipment solutions
• Support the day-to-day running of a busy branch
• Pitch in wherever needed to help customers and support the team

Skills

Customer service

Administration

Coordination

Internal sales

Strong communication

Prioritisation

Organisational skills

Outlook

Teams

Word

Excel

Positive attitude

Forklift licence (bonus)

Tools

Outlook

Teams

Word

Excel

Job description

Support customers across the industries that keep Port Hedland moving.

Permanent Full-Time | Port Hedland, WA | Monday to Friday 7am to 3pm

As a Customer Service Coordinator at Coates Port Hedland, you'll be the first point of contact for customers and play a key role in supporting some of the region's mining, industrial, construction and infrastructure projects.

This is a varied role where no two days are the same. You'll manage customer enquiries across phone, email and face-to-face interactions while helping coordinate equipment solutions and supporting day-to-day branch operations. Working alongside a close-knit team, you'll enjoy a hands-on environment where everyone pitches in to get the job done.

You'll thrive in this role if you enjoy being busy, can confidently manage phone calls, emails and walk-in customers and bring a positive, can-do attitude to everything you do.

What you'll be responsible for

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Process hire documentation, quotations and customer requests
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
• Build strong relationships with customers across a range of industries
• Work closely with the branch team to deliver practical equipment solutions
• Support the day-to-day running of a busy branch
• Pitch in wherever needed to help customers and support the team

What you'll bring

• Experience in customer service, administration, coordination or internal sales
• Strong communication skills and confidence dealing with customers both in person and over the phone
• The ability to manage competing priorities in a busy environment
• A proactive mindset and the ability to determine what needs immediate attention and what can wait
• Strong organisational skills and attention to detail
• Confidence using systems such as Outlook, Teams, Word and Excel
• A positive attitude and willingness to help wherever needed
• Forklift licence is a bonus, but not essential. We'll support the right person to obtain one.

Why join Coates?

• Join a proud Australian business with more than 150 years of experience
• Access career development opportunities and internal progression pathways
• Work within a supportive and collaborative team environment
• Enjoy employee discounts, wellbeing support, purchased additional leave, novated leasing and salary sacrifice options
• Access 12 weeks paid parental leave in addition to government entitlements
• Take part in volunteering opportunities through the Coates Foundation
• Work for an inclusive organisation committed to reconciliation, gender representation and a more sustainable future

We welcome applications from people of all backgrounds, experiences and perspectives.

Coates. Equipped for you.