Customer Service Coordinator

AVK Australia; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

AVK Australia is seeking an experienced Customer Service Coordinator to join our team in Brisbane. You will handle technical sales enquiries, process orders, and build strong customer relationships in the civil and industrial sectors.

Reporting to the Customer Service Manager, you will liaise with product experts and internal departments to provide timely solutions, while maintaining high service standards and accuracy in data entry. Experience with MS Office and NAV is advantageous.

Qualifications

• Experience in a customer service role, managing multiple enquiries while maintaining high service standards.
• Excellent verbal and written communication skills.
• Strong time management in a fast-paced environment.
• Great attention to detail.
• Willingness to learn and develop new skills.
• Ability to identify opportunities for process improvement and propose practical solutions.
• Proficient in using Microsoft Office Suite.
• Experience with Microsoft Dynamics NAV is advantageous.
• Experience on a technical product category is advantageous.

Responsibilities

• Assist with technical sales enquiries involving prices, stock availability, outstanding orders, credit requests and related quality issues.
• Processing of sales orders and data entry in a timely manner.
• Building and maintaining strong and lasting relationships with customers.
• Responding to customer enquiries for stock or technical information in a timely manner.
• Liaising with product experts and other internal departments to find solutions to enquiries.
• Prompt processing and management of export orders.

Skills

Customer service

Communication skills

Time management

Attention to detail

Willingness to learn

Process improvement

Tools

Microsoft Office Suite

Microsoft Dynamics NAV

Job description

AVK is a highly respected global business and one of the leading valve manufacturers in the water supply, wastewater, civil infrastructure, gas, fire protection and industrial sectors. The AVK Group operates more than 100 companies worldwide, supplying to more than 80 countries and employs around 5,500 people. AVK's core business is the design and manufacture of valves, hydrants, fitting, clamps, and accessories each complying with the highest standards of quality, safety, and durability. In addition to the products, AVK Smart Water systems provide digital solutions for AVK core products through intelligent IoT-based platform as a new way for asset owners to monitor water infrastructure.

AVK Australia is part of the Global AVK Group and responsible for the group’s activities in the Oceania region (Australia, New Zealand, Papua New Guinea & Pacific Islands). AVK Australia is based in Wingfield, South Australia, with operations across Australia as well as New Zealand.

About this Opportunity

We are seeking an experienced Customer Service Coordinator to join our team on a permanent, full-time basis. This role is a great opportunity for an individual looking to build on their customer service experience, develop new skills and contribute to delivering reliable service to customers in the civil and industrial sector.

Reporting to the Customer Service Manager, this role will be responsible for:

• Assisting with technical sales enquiries involving prices, stock availability, outstanding orders, credit requests and any related quality issues
• Processing of sales orders and data entry in a timely manner
• Building and maintaining strong and lasting relationship with customers
• Responding to customer enquiries for stock or technical information in a timely manner
• Liaising with product experts and other internal departments to find solutions to enquiries
• Prompt processing and management of export orders

About You

The ideal candidate will have the following skills and experience:

• Experience in a customer service role or similar, demonstrating the ability to manage multiple enquiries efficiently while maintaining high service standards
• Excellent verbal and written communication skills, with experience in creating accurate written documents
• Strong time management skills with the ability to work independently in a fast‑paced environment
• Great attention to detail
• A willingness to learn, grow, and develop new skills
• Ability to identify opportunities for process improvement and offer practical solutions to existing process
• Proficient in using Microsoft Office Suite
• Experience with Microsoft Dynamics NAV is advantageous
• Experience on a technical product category is advantageous

This is an exciting career opportunity for a customer‑focused individual looking to join a successful global business.

Salary for this role will be negotiated in line with skills and experience.

Visit our website http://www.avkcivil.com.au to learn more about the company, or our global website www.avkvalves.com to learn more about the AVK Group in general.