Customer Service Coordinator

AVK Australia; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

AVK Australia is seeking an experienced Customer Service Coordinator to join our team on a permanent, full-time basis. This role supports technical sales inquiries, processes orders, and maintains strong relationships with customers across civil and industrial sectors.

Reporting to the Customer Service Manager, you will liaise with product experts and internal departments, handle export orders, and seek opportunities for process improvements while delivering reliable service.

Qualifications

• Experience in a customer service role handling multiple enquiries.
• Excellent written and verbal communication skills.
• Strong time management and attention to detail.
• Willingness to learn and adapt in a fast-paced environment.
• Proficient with MS Office; NAV knowledge advantageous.

Responsibilities

• Assist with technical sales enquiries including prices, stock, outstanding orders and quality issues.
• Process sales orders and data entry in a timely manner.
• Build and maintain strong, lasting relationships with customers.
• Respond to customer enquiries for stock or technical information promptly.
• Liaise with product experts and internal departments to resolve enquiries.
• Prompt processing and management of export orders.

Skills

Customer service

Communication

Data entry

Time management

Detail oriented

Process improvement

Tools

Microsoft Office

Microsoft Dynamics NAV

Job description

AVK is a highly respected global business and one of the leading valve manufacturers in the water supply, wastewater, civil infrastructure, gas, fire protection and industrial sectors. The AVK Group operates more than 100 companies worldwide, supplying to more than 80 countries and employs around 5,500 people. AVK's core business is the design and manufacture of valves, hydrants, fitting, clamps, and accessories each complying with the highest standards of quality, safety, and durability. In addition to the products, AVK Smart Water systems provide digital solutions for AVK core products through intelligent IoT-based platform as a new way for asset owners to monitor water infrastructure.

AVK Australia is part of the Global AVK Group and responsible for the group’s activities in the Oceania region (Australia, New Zealand, Papua New Guinea & Pacific Islands). AVK Australia is based in Wingfield, South Australia, with operations across Australia as well as New Zealand.

About this Opportunity

We are seeking an experienced Customer Service Coordinator to join our team on a permanent, full-time basis. This role is a great opportunity for an individual looking to build on their customer service experience, develop new skills and contribute to delivering reliable service to customers in the civil and industrial sector.

Reporting to the Customer Service Manager, this role will be responsible for:

Assisting with technical sales enquiries involving prices, stock availability, outstanding orders, credit requests and any related quality issues

Processing of sales orders and data entry in a timely manner

Building and maintaining strong and lasting relationship with customers

Responding to customer enquiries for stock or technical information in a timely manner

Liaising with product experts and other internal departments to find solutions to enquiries

Prompt processing and management of export orders

About You

The ideal candidate will have the following skills and experience:

Experience in a customer service role or similar, demonstrating the ability to manage multiple enquiries efficiently while maintaining high service standards

Excellent verbal and written communication skills, with experience in creating accurate written documents

Strong time management skills with the ability to work independently in a fast-paced environment

Great attention to detail

A willingness to learn, grow, and develop new skills

Ability to identify opportunities for process improvement and offer practical solutions to existing process

Proficient in using Microsoft Office Suite

Experience with Microsoft Dynamics NAV is advantageous

Experience on a technical product category is advantageous

This is an exciting career opportunity for a customer-focused individual looking to join a successful global business.

Salary for this role will be negotiated in line with skills and experience.

Visit our website http://www.avkcivil.com.au to learn more about the company, or our global website www.avkvalves.com to learn more about the AVK Group in general.

Applications will be reviewed immediately.