Customer Service Consultant

King Living, Inc.; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Regular hours

Team environment

Social events

Career pathways

Onsite barista

Parking & EV charging

Discounts

Parental leave

EAP support

Job summary

King Living in Sydney is seeking a friendly, customer-focused individual to join our Design & Support Centre. You will handle customer enquiries with empathy, find practical solutions, and leave every conversation better than you found it.

No furniture experience is required; your attitude matters. You will work regular Monday–Friday hours, use AI tools to assist you, and join a warm, supportive team that values laughter, collaboration, and helping customers enjoy their homes.

Qualifications

• Great communication: warm, clear and confident interactions.
• Calm, positive energy even in tricky situations.
• Genuine desire to help people and follow through.
• Willingness to learn new tools and systems quickly.

Responsibilities

• Handle customer enquiries with empathy, finding practical solutions.
• Turn frustrated customers into loyal ones and maintain service quality.
• Use AI tools to work faster and keep focus on the person.

Skills

Great communication

Calm energy

Customer-focused

Learning mindset

Job description

Location: Design & Support Centre, Sydney, NSW, AU

Date Posted: 29 October 2026

Are you a people person? Great. Keep reading.

We are not looking for someone who knows furniture. We are looking for someone who knows people.

If you have worked in hospitality, retail, or any role where your job was to make someone's day better — you already have what it takes. At King Living, our Customer Service team is warm, tight-knit, and genuinely fun to be part of. We celebrate wins, support each other, and show up every day for our customers and our teammates.

This is a full-time role based at our Design & Support Centre in Sydney. You will be the voice of one of Australia's most loved furniture brands — handling customer enquiries with empathy, finding solutions, and leaving every conversation better than you found it.

No two days look the same. Some days you are sorting out a delivery query. Others you are turning a frustrated customer into a loyal one. You will use smart AI tools to work faster, so you can spend more energy on the part that actually matters — the person in front of you.

What you bring:

• Great communication skills — warm, clear and confident
• A calm, positive energy even when things get tricky
• A genuine desire to help people and follow through
• Willingness to learn new tools and systems quickly

No furniture experience needed. Your attitude and curiosity is everything.

What we offer:

• No shift work, just regular Monday - Friday office hours to support your work life balance.
• A team that genuinely looks out for you
• Regular social events and team celebrations
• Real career pathways — we promote from within
• Onsite barista coffee every single day
• Complimentary parking and EV charging
• Generous employee and family & friends discounts
• Paid parental leave and EAP support

Curious about AI? Good.

We use AI tools every day to help our team work smarter — and we genuinely love bringing people along on that journey. You do not need to know anything about it before you start. If you are curious, open-minded and up for learning something new, we will show you the ropes. A lot of our team have found it becomes one of their favourite parts of the job.

King Living has been designing and making beautiful furniture since 1977. We are family-owned, globally expanding, and genuinely proud of what we build — and who we build it with.

Our hiring decisions are based not only on your experience, but equally aligned with our values. Passion, Integrity, Collaboration and Innovation.

Sound like your kind of place? We'd love to meet you.