Customer Service Consultant

King Living; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Regular Monday–Friday office hours

Team that genuinely looks out for you

Social events and team celebrations

Career pathways — we promote from with

Onsite barista coffee

Complimentary parking and EV charging

Generous employee and family & friends

Paid parental leave and EAP support

Job summary

King Living in Sydney is seeking a customer service professional to greet and assist customers with warmth and empathy. You will handle inquiries, resolve issues, and aim to leave every conversation better than you found it.

Experience in hospitality or retail is valued, and no furniture experience is required. This full-time role sits at our Design & Support Centre, with regular Monday–Friday hours and opportunities to grow within a family-owned brand that values integrity, collaboration and

Qualifications

• Excellent communication, warm and confident.
• Ability to stay composed and positive under pressure.
• Genuine desire to help people and follow through.
• Willingness to learn new tools and systems quickly.

Responsibilities

• Handle customer enquiries with empathy and find solutions.
• Turn frustrated customers into loyal fans.
• Contribute to a positive, collaborative team culture.
• Support smooth daily operations with various customer issues.

Skills

Great communication skills

Calm, positive energy

Genuine desire to help people

Willingness to learn new tools quickly

Tools

AI tools

Job description

We are not looking for someone who knows furniture. We are looking for someone who knows people.

If you have worked in hospitality, retail, or any role where your job was to make someone's day better — you already have what it takes. At King Living, our Customer Service team is warm, tight-knit, and genuinely fun to be part of. We celebrate wins, support each other, and show up every day for our customers and our teammates.

This is a full-time role based at our Design & Support Centre in Sydney. You will be the voice of one of Australia's most loved furniture brands — handling customer enquiries with empathy, finding solutions, and leaving every conversation better than you found it.

No two days look the same. Some days you are sorting out a delivery query. Others you are turning a frustrated customer into a loyal one. You will use smart AI tools to work faster, so you can spend more energy on the part that actually matters — the person in front of you.

What you bring:

• Great communication skills — warm, clear and confident
• A calm, positive energy even when things get tricky
• A genuine desire to help people and follow through
• Willingness to learn new tools and systems quickly

Are you a people person? Great. Keep reading.

We are not looking for someone who knows furniture. We are looking for someone who knows people.

If you have worked in hospitality, retail, or any role where your job was to make someone's day better — you already have what it takes. At King Living, our Customer Service team is warm, tight-knit, and genuinely fun to be part of. We celebrate wins, support each other, and show up every day for our customers and our teammates.

This is a full-time role based at our Design & Support Centre in Sydney. You will be the voice of one of Australia's most loved furniture brands — handling customer enquiries with empathy, finding solutions, and leaving every conversation better than you found it.

No two days look the same. Some days you are sorting out a delivery query. Others you are turning a frustrated customer into a loyal one. You will use smart AI tools to work faster, so you can spend more energy on the part that actually matters — the person in front of you.

What you bring:

• Great communication skills — warm, clear and confident
• A calm, positive energy even when things get tricky
• A genuine desire to help people and follow through
• Willingness to learn new tools and systems quickly

No furniture experience needed. Your attitude and curiosity is everything.

What we offer:

• No shift work, just regular Monday - Friday office hours to support your work life balance.
• A team that genuinely looks out for you
• Regular social events and team celebrations
• Real career pathways — we promote from within
• Onsite barista coffee every single day
• Complimentary parking and EV charging
• Generous employee and family & friends discounts
• Paid parental leave and EAP support

Curious about AI? Good.

We use AI tools every day to help our team work smarter — and we genuinely love bringing people along on that journey. You do not need to know anything about it before you start. If you are curious, open-minded and up for learning something new, we will show you the ropes. A lot of our team have found it becomes one of their favourite parts of the job.

King Living has been designing and making beautiful furniture since 1977. We are family-owned, globally expanding, and genuinely proud of what we build — and who we build it with.

Our hiring decisions are based not only on your experience, but equally aligned with our values. Passion, Integrity, Collaboration and Innovation.

Sound like your kind of place? We'd love to meet you.