Customer Service Consultant

Endeavourgroupcareers; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Discount card for Endeavour Group брен

Monthly meeting-free days

Health & wellbeing services

Learning & development options

Job summary

Endeavour Group is seeking a Customer Service Consultant in Sydney with hybrid working. You will support the sales team by delivering high quality customer service, handling inquiries, processing orders, and preparing quotes.

Join a collaborative team, build relationships across the store network, follow logistics processes, resolve issues proactively, and contribute to sales goals while maintaining accuracy and a positive mindset.

Qualifications

• Customer centric attitude with previous experience in providing high quality customer service.
• Beverage industry knowledge.

Responsibilities

• Deliver exceptional service to internal and external stakeholders.
• Respond promptly to B2B enquiries via phone and email.
• Accurately process customer orders and prepare event quotes.
• Proactively resolve customer issues and escalate discrepancies.
• Build relationships across the store network.
• Follow logistics processes and record information accurately.
• Contribute to sales goals and support team culture.

Skills

Customer service

Autonomy

People skills

Attention to detail

Job description

Love what you do and leave your mark

Provide high level customer service and support to our Sales team

Based in Sydney with hybrid working

As a Customer Service Consultant , you will support the sales team by ensuring smooth customer interactions, assisting with administrative tasks, and providing proactive service that helps drive overall team success.

Here is a taste of what you can expect in this role:

• Deliver exceptional service to both internal and external stakeholders, fostering strong relationships and customer loyalty.
• Respond promptly and professionally to all B2B enquiries via phone, and email, maintaining a friendly and engaging manner.
• Accurately process customer orders and prepare event quotes.
• Proactively resolve customer issues, identify opportunities to improve service, and escalated technical discrepancies via the correct channels.
• Build strong relationships across the store network.
• Follow all logistics processes, ensuring accurate information is recorded.
• Contribute to sales goals.
• Support the team with general administrative tasks and consistently promote a positive, collaborative team culture.

Now let's talk about you:

• Customer centric attitude with previous experience in providing high quality customer service
• Can operate with autonomy as required in a fast-paced environment
• Work well with people
• Excellent attention to detail
• Beverage industry knowledge

The benefits are good too!

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days
• Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone's welcome.

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup