Customer Service Consultant

endeavour group careers; Sydney; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Discount card

No meeting days

Wellbeing services

Learning & development

Job summary

Endeavour Group is recruiting a Customer Service Consultant in Sydney with hybrid working. You will support the sales team by delivering high-quality customer service, handling administrative tasks, and driving proactive service across internal and external stakeholders.

Based in Sydney, you will engage with B2B enquiries, process orders, prepare quotes, and help the team achieve sales goals while promoting a positive and collaborative culture.

Qualifications

• Customer-centric attitude with experience providing high-quality service.
• Able to operate autonomously in a fast-paced environment.
• Works well with people and demonstrates attention to detail.
• Beverage industry knowledge.

Responsibilities

• Deliver exceptional service to internal and external stakeholders.
• Respond promptly to B2B enquiries by phone and email.
• Process customer orders and prepare event quotes.
• Resolve customer issues and escalate via the correct channels.
• Build relationships across the store network.
• Follow logistics processes and record information accurately.
• Contribute to sales goals.
• Support the team with general administrative tasks and promote a positive, collaborative culture.

Skills

Customer service

Autonomy

Teamwork

Attention to detail

Beverage knowledge

Job description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Love what you do and leave your mark
• Provide high level customer service and support to our Sales team
• Based in Sydney with hybrid working

As a Customer Service Consultant, you will support the sales team by ensuring smooth customer interactions, assisting with administrative tasks, and providing proactive service that helps drive overall team success.

Sound good? Read on.

Here is a taste of what you can expect in this role:

• Deliver exceptional service to both internal and external stakeholders, fostering strong relationships and customer loyalty.
• Respond promptly and professionally to all B2B enquiries via phone, and email, maintaining a friendly and engaging manner.
• Accurately process customer orders and prepare event quotes.
• Proactively resolve customer issues, identify opportunities to improve service, and escal a te c a t via the correct channels.
• Build strong relationships across the store network.
• Follow all logistics processes, ensuring accurate information is recorded.
• Contribute to sales goals.
• Support the team with general administrative tasks and consistently promote a positive, collaborative team culture.

Qualifications

Now let’s talk about you:

• Customer centric attitude with previous experience in providing high quality customer service
• Can operate with autonomy as required in a fast-paced environment
• Work well with people
• Excellent attention to detail
• Beverage industry knowledge

The benefits are good too!

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup

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