Customer Service Consultant

SMAART Recruitment; Melbourne; Presencial; AUD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Me Days

Purchased Leave

Body & Mind Allowance

Pet Care Leave

Flexible work from home 1–2 days/week

Descripción de la vacante

SMAART Recruitment is seeking an Enquiry Consultant in Australia to be the first point of contact for landlords and tenants seeking insurance guidance. This phone-based role focuses on delivering compassionate, knowledgeable support across quotes, renewals, policy inquiries and claims direction.

You will record interactions, maintain records and ensure compliance while adapting to seasonal demands. This position offers flexible work arrangements and a Burnley location with parking, with growth

Formación

• Experience in customer service or contact centre environment.
• Strong communication and active listening skills.
• Ability to follow processes, procedures and compliance requirements.
• Availability to commence Monday 12 October (essential)

Responsabilidades

• Handle quotes, renewals and new business applications.
• Assist with policy enquiries and Certificates of Currency.
• Direct claim-related enquiries to the appropriate team.
• Record customer interactions accurately and maintain customer records.

Conocimientos

Customer service

Communication

Active listening

Attention to detail

Compliance

Teamwork

Descripción del empleo

About the Company

Join one of Australia’s most trusted landlord insurance providers, with more than 30 years of experience supporting landlords and tenants nationwide.

With teams based in Melbourne and Perth, our client is passionate about delivering exceptional customer experiences through compassion, expertise and genuine care. Their five core values shape a professional, collaborative and supportive workplace where people are recognised for their contribution and encouraged to grow.

About the Opportunity

As an Enquiry Consultant, you’ll be the first point of contact for customers, providing friendly, knowledgeable support and helping them navigate their insurance needs with confidence.

This is a customer-focused phone-based role where every conversation matters. You’ll build genuine connections with landlords and tenants while providing guidance across a range of enquiries, including:

• Quotes, renewals and new business applications
• Policy enquiries and Certificates of Currency
• Directing claim‑related enquiries to the appropriate team
• Accurately recording customer interactions and maintaining customer records

No two days will be the same. You’ll work in a dynamic environment influenced by seasonal trends and events such as natural disasters across Australia, ensuring customers receive timely, accurate and compassionate support.

You’ll also play an important role in ensuring customers are well informed by following compliance requirements, underwriting guidelines and providing relevant disclosures.

What’s On Offer

• Competitive salary of $70,000 + super
• Monday–Friday hours with no weekends required
• Flexible working arrangements, including the option to work from home 1–2 days per week after probation
• Convenient Burnley location with onsite car parking available (first come, first served)
• A supportive, values‑led culture built on honesty, respect and teamwork
• Career development opportunities, including pathways into leadership and other areas of the business
• Employee‑focused benefits including Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave
• A Purposeful Partnerships Program providing opportunities to give back through community volunteering initiatives

About You

• A genuine passion for customer service and supporting others
• Strong communication and active listening skills
• The ability to build rapport with a diverse range of customers
• Excellent attention to detail and strong organisational skills
• The ability to follow processes, procedures and compliance requirements
• A positive, team‑focused attitude with the ability to build strong working relationships
• Previous customer service, contact centre or insurance experience (highly regarded)
• Availability to commence Monday 12 October (essential)