Customer Service Centre Consultant

Weploy; Wollongong City Council; Híbrido; AUD 63.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent full-time

Hybrid flexibility after 6 months

Annual bonus opportunity

Onsite interviews

Descripción de la vacante

Weploy is hiring for a customer-focused role in Melbourne, offering a permanent full-time position with future hybrid flexibility after six months. You will support customers in roadside assistance and accident-related scenarios, working across multiple systems with strong coaching and development.

The role emphasizes empathy, resilience, and problem solving, with an onboarding program and opportunities for career growth.

Formación

• Previous customer service or contact centre experience preferred.
• Strong communication skills.
• High emotional intelligence and resilience.
• Ability to problem solve and think on your feet.
• Confidence navigating multiple systems.
• Strong attention to detail and data accuracy.
• Permanent work eligibility essential.

Responsabilidades

• Handle inbound calls relating to roadside assistance and general inquiries.
• Triage situations and coordinate appropriate support services.
• Liaise with external providers and transfer to the right department.
• Update customer records in CRM systems and process claims.

Conocimientos

Customer service

Problem solving

Communication

Emotional intelligence

Resilience

Multitasking

Descripción del empleo

Job Description

Looking for a role where you can genuinely support people? Love problem-solving, helping customers, and working in a team that truly has your back? We’ve got you covered. Benefits!

• Start date: 22nd June with onsite interviews being held on the 4th and 5th June
• Permanent full-time opportunity with long-term career growth
• Melbourne-based role with future hybrid flexibility after 6 months
• Supportive culture with ongoing learning and development opportunities
• Dedicated 12-week onboarding and training program
• Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)
• Opportunity for weekend shift at double pay
• Annual bonus opportunity
• Salary: $74,531 inclusive of super

Your Next Role: We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.

What You’ll Do: Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries. Triage customer situations and coordinate appropriate support services. Liaise with external providers. Answer overflow reception calls and transfer customers to the appropriate department. Process claim lodgements and update customer records accurately within CRM systems. Coordinate follow-ups and administrative tasks relating to customer cases. Navigate multiple systems including CRM platforms and claims systems. Deliver exceptional service while meeting quality, compliance, and service standards.

What You Need: Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply). Strong communication skills. High emotional intelligence and resilience. Ability to problem solve and think on your feet. Confidence navigating multiple systems simultaneously. Strong attention to detail and data accuracy. Commitment to rotating rosters between 6am–8:30pm after training. Positive attitude and willingness to learn. Permanent work eligibility essential.