Casual Tech & Customer Service Consultant

Singtel Group; Victoria; Hybrid; Confidential; Full time

Benefits offered by this job

Me Days

Purchased Leave

Body & Mind Allowance

Pet Care Leave

Circle Back Initiative

Job summary

carsales is seeking a Customer Advocate to join our team in Australia. This hybrid, phone-focused role supports landlords and tenants with quotes, renewals and new applications, policy enquiries and certificates of currency.

You will log interactions, assist with claims routing and help maintain customer records in a fast-paced environment. The role emphasises empathy, effective communication and teamwork, with weekday hours and options for flexible work from home 1–2 days per week after

Qualifications

• Must have strong communication skills and empathy when dealing with customers.
• Ability to manage time effectively in a busy support environment.
• Proven problem solving and troubleshooting abilities in customer service.
• Ability to build rapport and maintain positive customer relationships.
• Comfort with technical troubleshooting and resolving issues quickly.

Responsibilities

• Answer inbound customer service queries (voice and email).
• Build genuine connections with landlords and tenants while guiding them through enquiries.
• Direct claim-related enquiries to the appropriate team.
• Accurately recording customer interactions and maintaining records.
• Contribute to customer satisfaction and loyalty through proactive service.

Skills

Empathy

Time management

Problem solving

Communication

Technical troubleshooting

Customer service

Job description

About the Company

Join one of Australia’s most trusted landlord insurance providers, with more than 30 years of experience supporting landlords and tenants nationwide.

With teams based in Melbourne and Perth, our client is passionate about delivering exceptional customer experiences through compassion, expertise and genuine care. Their five core values shape a professional, collaborative and supportive workplace where people are recognised for their contribution and encouraged to grow.

About the Opportunity

As an Enquiry Consultant, you’ll be the first point of contact for customers, providing friendly, knowledgeable support and helping them navigate their insurance needs with confidence.

This is a customer‑focused phone‑based role where every conversation matters. You’ll build genuine connections with landlords and tenants while providing guidance across a range of enquiries, including: quotes, renewals and new business applications; policy enquiries and certificates of currency; directing claim‑related enquiries to the appropriate team; accurately recording customer interactions and maintaining customer records.

What’s on offer

• Competitive salary of $70,000 + super
• Monday–Friday hours with no weekends required
• Flexible working arrangements, including the option to work from home 1–2 days per week after probation
• Convenient Burnley location with onsite car parking available (first come, first served)
• A supportive, values‑led culture built on honesty, respect and teamwork
• Career development opportunities, including pathways into leadership and other areas of the business
• Employee‑focused benefits including Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave
• A Purposeful Partnerships Program providing opportunities to give back through community volunteering initiatives

Job Description

As a Customer Advocate at carsales, your primary responsibility is to provide the best experience possible to all of our customers through offering quality support and assistance across multiple channels, such as phone, and email. Working in a fast‑paced environment, you will be responsible for answering inbound customer service queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction. Your role also includes helping maintain the day‑to‑day operations of the Success Team through tasks such as advert approvals, fraud identification, adjacent product support and administrative tasks.

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Understand and share expertise in problem solving and solving them quickly.
• Develop and support solutions that deliver exceptional customer service.
• Demonstrate understanding, motivations and expertise in meeting KPIs.

Qualifications

• Help to build and maintain our loyal customers and members.
• Know your way around a computer (and you can help people who don’t).
• Reliable person with strong time management.
• Demonstrate empathy when dealing with customers.
• Work well under pressure.
• Savvy in technical troubleshooting/ problem‑solving.

We know not everyone will meet every requirement, and that's okay. If you're excited about the role and believe you can make a difference, we'd love to hear from you.

Additional Information

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know – we’re here to support you.
• We understand the importance of work‑life balance and offer flexible working arrangements, including part‑time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full‑time Australian working rights.