Customer Service Centre Consultant

Weploy; Central Coast Council; Hybrid; AUD 67.000 - 82.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Hybrid after 6 months

12-week onboarding and training

Rotating 6am–8:30pm shifts (penalty)

Weekend double pay

Permanent full-time with career growth

Zusammenfassung

Weploy in Melbourne is seeking a customer-focused professional to join our Service Centre for roadside assistance and accident-related support. The role is full-time with ongoing training and a pathway to hybrid work after 6 months.

You will handle inbound calls, coordinate solutions, and maintain accurate CRM records in a fast-paced, supportive environment.

Qualifikationen

• Strong communication skills and clear speaking abilities.
• High emotional intelligence and resilience when handling difficult situations.
• Ability to problem solve and think on your feet in a fast-paced environment.
• Confidence navigating multiple systems and data entry accuracy.

Aufgaben

• Handle inbound calls related to roadside assistance and accident support.
• Triage situations and coordinate appropriate support services.
• Liaise with external providers and transfer calls to the correct department.
• Process claim lodgements and update customer records in CRM systems.
• Coordinate follow-ups and administrative tasks for customer cases.
• Navigate multiple systems including CRM and claims platforms.
• Deliver exceptional service while meeting quality and compliance standards.

Kenntnisse

Strong communication

Emotional intelligence

Resilience

Problem solving

Multisystem navigation

Attention to detail

Jobbeschreibung

Job Description

Looking for a role where you can genuinely support people? Love problem-solving, helping customers, and working in a team that truly has your back? We’ve got you covered. Benefits!

• Start date: 22nd June with onsite interviews being held on the 4th and 5th June
• Permanent full-time opportunity with long-term career growth
• Melbourne-based role with future hybrid flexibility after 6 months
• Supportive culture with ongoing learning and development opportunities
• Dedicated 12-week onboarding and training program
• Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)
• Opportunity for weekend shift at double pay
• Annual bonus opportunity
• Salary: $74,531 inclusive of super

Your Next Role: We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.

What You’ll Do: Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries. Triage customer situations and coordinate appropriate support services. Liaise with external providers. Answer overflow reception calls and transfer customers to the appropriate department. Process claim lodgements and update customer records accurately within CRM systems. Coordinate follow-ups and administrative tasks relating to customer cases. Navigate multiple systems including CRM platforms and claims systems. Deliver exceptional service while meeting quality, compliance, and service standards.

What You Need: Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply). Strong communication skills. High emotional intelligence and resilience. Ability to problem solve and think on your feet. Confidence navigating multiple systems simultaneously. Strong attention to detail and data accuracy. Commitment to rotating rosters between 6am–8:30pm after training. Positive attitude and willingness to learn. Permanent work eligibility essential.