Customer Care Consultant

SMAART Recruitment; Adelaide; On-site; AUD 43,000 - 62,000; Full time

Benefits offered by this job

Full training and ongoing support

Job summary

SMAART Recruitment is recruiting an Outbound Customer Service Representative for a not-for-profit organisation across Australia. You will make outbound calls to encourage and schedule appointments, provide information, and deliver a positive customer experience.

This 3-month temporary role offers family-friendly hours 9-5 Monday to Friday, CBD location close to public transport, full training and ongoing support, and a chance to contribute to a meaningful cause while developing customer service

Qualifications

• Previous experience in a contact centre, administration, sales, or a similar role is nessesary
• Confident communication skills and the ability to build rapport over the phone
• Comfortable making outbound calls and engaging with a wide range of people
• Strong attention to detail and ability to update systems accurately
• Positive attitude with a genuine desire to contribute to a meaningful cause
• Ability to learn new systems and processes quickly

Responsibilities

• Making outbound calls to community members
• No cold calling. No sales targets. Just meaningful conversations that help make a difference.
• Engaging in friendly and meaningful conversations
• Booking and managing appointments
• Providing information and answering questions professionally
• Updating customer details and records accurately
• Delivering a high level of customer service with every interaction

Skills

Confident communication

Outbound calling

Rapport building

Attention to detail

Job description

Are you looking for a customer service role where every conversation has a purpose?

We are currently recruiting for an urgent intake of Outbound Customer Service Representatives to join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia.

This is an opportunity to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference.

As part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience.

What’s in it for you?

• $37.50 per hour + Super with weekly pay
• 3-month temporary contract with potential to transition into a permanent role
• Family friendly hours of 9-5 Monday to Friday
• CBD location close to public transport
• Full training and ongoing support provided
• Work within a supportive, purpose-driven team
• A role where your conversations directly contribute to a meaningful cause
• Opportunity to develop your customer service and communication skills

• $37.50 per hour + Super with weekly pay
• Immediate start opportunities available
• 3-month temporary contract with potential to transition into a permanent role
• Family friendly hours of 9-5 Monday to Friday
• CBD location close to public transport
• Full training and ongoing support provided
• Work within a supportive, purpose-driven team
• A role where your conversations directly contribute to a meaningful cause
• Opportunity to develop your customer service and communication skills

The Role

As an Outbound Customer Service Representative, you will play an important role in helping connect people with a service that supports the wider community.

Your responsibilities will include:

• Making outbound calls to community members
• No cold calling. No sales targets. Just meaningful conversations that help make a difference.
• Engaging in friendly and meaningful conversations
• Booking and managing appointments
• Providing information and answering questions professionally
• Updating customer details and records accurately
• Delivering a high level of customer service with every interaction

• Making outbound calls to community members
• No cold calling. No sales targets. Just meaningful conversations that help make a difference.
• Engaging in friendly and meaningful conversations
• Booking and managing appointments
• Providing information and answering questions professionally
• Updating customer details and records accurately
• Delivering a high level of customer service with every interaction

You will be someone who enjoys speaking with people, building rapport quickly, and understanding the importance of providing a positive experience.

Key Requirements

• Previous experience in a contact centre, administration, sales, or a similar role is nessesary
• Confident communication skills and the ability to build rapport over the phone
• Comfortable making outbound calls and engaging with a wide range of people
• Strong attention to detail and ability to update systems accurately
• Positive attitude with a genuine desire to contribute to a meaningful cause
• Ability to learn new systems and processes quickly

• Previous experience in a contact centre, administration, sales, or a similar role is nessesary
• Confident communication skills and the ability to build rapport over the phone
• Comfortable making outbound calls and engaging with a wide range of people
• Strong attention to detail and ability to update systems accurately
• Positive attitude with a genuine desire to contribute to a meaningful cause
• Ability to learn new systems and processes quickly

If you are looking for a role where your work has real impact and your conversations can help support an essential community service, we want to hear from you.