Customer Service & Bookings Specialist

Beerfairy Pty Ltd; Kurri Kurri; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Training provided

Job summary

Recycle Central, part of the IWS Group, seeks a Customer Service & Bookings Agent to join our team in Kurri Kurri. The role focuses on researching options, coordinating bookings, and managing reservation details with full training provided.

This is a highly interactive, 80% phone-based position. You will handle inquiries, schedule accommodations and transfers, and maintain accurate customer records while supporting the wider team.

Qualifications

• Customer service experience is helpful but not required.
• Strong written and verbal communication across channels.
• Excellent attention to detail and organization.
• Ability to handle multiple client requests efficiently.
• Professional, customer-focused mindset; calm under pressure.

Responsibilities

• Respond to booking inquiries and manage reservations.
• Process and coordinate customer bookings with accuracy.
• Work with Allocations team to schedule bookings.
• Provide timely information and maintain records.
• Learn and use WasteEdge platform with training.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Customer-focused

Booking platforms

Remote work capability

Professional demeanor

Education

High school diploma

Tools

Excel

WasteEdge

Job description

Position Overview

The Remote Luxury Booking Consultant is responsible for coordinating high‑end travel arrangements and curated experiences for clients. This role works directly with travelers and preferred suppliers to plan, confirm, and manage luxury bookings that align with client preferences and expectations. The consultant ensures accuracy, professionalism, and a seamless booking experience from initial inquiry through completion of travel.

Client Consultation & Service

• Serve as the primary point of contact for clients seeking luxury travel arrangements and experiences


• Assess client needs, preferences, timelines, and budgets to recommend suitable travel options

Luxury Booking & Coordination

• Research and secure accommodations, transportation, tours, and related travel services


• Coordinate travel details including itineraries, confirmations, and supplier communications

Supplier & Vendor Liaison

• Communicate with hotels, resorts, cruise lines, and other travel vendors to confirm availability and details


• Maintain professional relationships with travel partners to ensure service quality

Documentation & Scheduling

• Manage booking records, confirmations, and client documentation


• Assist with scheduling travel components such as accommodations and transfers

Quality Assurance

• Review booking details for accuracy and compliance with client requests


• Address and resolve booking‑related issues in a timely and professional manner

Industry Awareness

• Stay informed on luxury travel trends, destinations, and service enhancements to better support clients

Skills & Qualifications

• No prior experience required; training is provided


• Strong written and verbal communication skills


• High attention to detail and organizational ability


• Ability to manage multiple client requests efficiently


• Professional demeanor with a customer‑focused mindset


• Comfortable using online booking platforms, scheduling tools, and basic office software


• Ability to work independently in a remote environment

Education Requirements

• High school diploma or equivalent

Recycle Central, part of the IWS Group is a leading resource recovery facility operating facilities at Cardiff and Kurri Kurri. As part of the IWS Group, we are growing a business with a great workplace environment.

The Role

We are looking for an organised and customer‑focused Customer Service & Bookings Agent to join our team in Kurri Kurri. The successful candidate will also provide annual leave and sick leave relief for our weighbridge team, with full training provided.

This is a highly interactive role, with approximately 80% of your day spent handling phone calls. We are looking for someone who is confident speaking with customers, can manage competing priorities and remains calm and solutions‑focused in a busy environment.

This is a permanent full‑time position working Monday to Friday.

You will be required to work a minimum of 9 hours between 7:00am and 5:00pm, with flexibility to work either:

• 7:00am – 4:00pm, or


• 8:00am – 5:00pm

Your responsibilities will include:

• Managing a high volume of inbound customer phone calls and enquiries


• Responding to customer enquiries via email


• Processing and coordinating customer bookings


• Working closely with the Allocations team to ensure bookings are scheduled and managed effectively


• Providing accurate and timely information to customers


• Maintaining accurate booking and customer records


• Using Excel to manage, track and organise information


• Providing weighbridge relief during team members’ annual leave and sick leave


• Learning and using the WasteEdge platform, with full training provided


• Ensuring a high level of accuracy and attention to detail across all bookings and customer interactions


• Supporting the wider team with general administrative and customer service duties as required

About You

We are looking for someone who is organised, reliable and confident dealing with customers in a high‑volume environment.

You will ideally have:

• Previous experience in customer service, bookings or a high‑volume call centre environment


• Strong verbal and written communication skills


• Excellent attention to detail and organisational skills


• The ability to manage multiple tasks and competing priorities


• A calm and solutions‑focused approach, particularly in a fast‑paced environment


• Experience in the waste management or recycling industry is highly desirable


• Experience working within the building and construction industry would be advantageous


• Previous weighbridge experience is highly desirable, but not essential – full training will be provided


• Retail customer service experience will also be considered

Note: We promote a safe work culture; therefore, we have a process of Reference checking and Pre‑employment medicals, including a drug and alcohol screen for the successful applicant.

We appreciate the time it takes to submit a job application, and we thank you for your interest in working at Recycle Central, however, only those candidates who are shortlisted will be contacted.

We are seeking a detail‑oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries