Remote Booking & Client Care Specialist

Beerfairy Pty Ltd; Kurri Kurri; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Training provided

Job summary

Recycle Central, part of the IWS Group, seeks a Customer Service & Bookings Agent to join our team in Kurri Kurri. The role focuses on researching options, coordinating bookings, and managing reservation details with full training provided.

This is a highly interactive, 80% phone-based position. You will handle inquiries, schedule accommodations and transfers, and maintain accurate customer records while supporting the wider team.

Qualifications

• Customer service experience is helpful but not required.
• Strong written and verbal communication across channels.
• Excellent attention to detail and organization.
• Ability to handle multiple client requests efficiently.
• Professional, customer-focused mindset; calm under pressure.

Responsibilities

• Respond to booking inquiries and manage reservations.
• Process and coordinate customer bookings with accuracy.
• Work with Allocations team to schedule bookings.
• Provide timely information and maintain records.
• Learn and use WasteEdge platform with training.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Customer-focused

Booking platforms

Remote work capability

Professional demeanor

Education

High school diploma

Tools

Excel

WasteEdge

Job description

Recycle Central, part of the IWS Group, seeks a Customer Service & Bookings Agent to join our team in Kurri Kurri. The role focuses on researching options, coordinating bookings, and managing reservation details with full training provided.

This is a highly interactive, 80% phone-based position. You will handle inquiries, schedule accommodations and transfers, and maintain accurate customer records while supporting the wider team.