Service Delivery Manager

New Era Technology; Wagga Wagga; Remote; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Staff discounts

Job summary

The Dunn Group seeks a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. You will enjoy organization, customer communication, research, and ensuring accurate information handling.

You will respond to inquiries, gather preferences, research options, and coordinate booking details while maintaining accurate records and providing professional support throughout the process.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational abilities.
• Attention to detail in booking and records.
• Customer-focused attitude with service orientation.
• Comfortable researching information online for options.
• Basic computer proficiency for reservation tasks.
• Ability to learn and adapt to booking systems.
• Strong time-management to handle multiple bookings.
• Reliable, self-motivated team member.
• Experience in booking or customer-service is helpful but not required.

Responsibilities

• Respond to booking inquiries.
• Gather customer needs and preferences.
• Research available options.
• Coordinate booking details.
• Verify customer and reservation information.
• Provide confirmations and relevant information.
• Assist with booking updates and changes.
• Communicate with providers as needed.
• Maintain accurate booking records.
• Follow up with customers regarding outstanding information.
• Provide professional support throughout the booking process.

Skills

Strong communication

Organization

Attention to detail

Customer-focused

Online research

Computer literacy

Learning new systems

Time management

Reliability

Customer-service experience

Tools

Booking systems

Booking software

Job description

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Job Description

About us

The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years, with 10 busy convenience petroleum retail sites across Sydney metro, the Blue Mountains, and Wagga Wagga. “Balmain Coffee Company” is an extension of our business along with our “Supply – Your Local Food Store” offer which is an amazing range of made in store products.

About the role

We are looking for people to join our teams who have a positive attitude, a hardworking spirit, and the willingness to learn. You’ll need a passion for coffee, food, and exceptional customer service! Your night will include customer service, completing sale transactions, maintaining site standards including cleanliness, merchandising and promotional displays as well as maintaining safety and operational procedures. If this sounds like you then keep reading.

Do you like to sleep during the day and stay awake all night?

We are looking for a night owl, someone who loves to work the overnight shift!

Overnight shift 10pm-6am- 2-3 shifts per weeks (with options to discuss additional)

Mix of Morning and Afternoon shift approx 6am-2pm and 2pm-10pm- 3-4 shifts per week (with options to discuss additional)

Our stores are open every day of the week (including weekends and public holidays). It is important that you can get to and from work safely, so you do need access to reliable transport.

About you

• Exceptional customer service skills, with a customer centric mindset
• Well presented, strong communication and time management skills
• Ability to work as part of a positive and close-knit team as well as thrive independently
• Expected to cover/swap shifts within the team and sites from time to time

What’s in it for you

• Opportunity to pick up extra shifts if looking for more hours
• People first culture where you work alongside friendly and supportive colleagues
• Casual contract to commence with the opportunity to move to permanent part-time in 12 months
• Career path opportunities with our group mountains and regional stores

This role is part of a larger job family and may include additional duties as required by the business.

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What’s in it for you?

Work-Life Balance: Prioritize your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff’s needs.

Salary and Compensation: Be rewarded fairly for your skills and dedication. Competitive salary and performance-based bonuses.

Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions.

Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.

Plus: Enjoy staff discounts, ongoing training, and more!

Booking Services Coordinator – Details

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process

How to Apply

If you're organized, detail-oriented, and enjoy coordinating bookings, we encourage you to apply for the Booking Services Coordinator opportunity.