Customer Service & Banking Advisor (Community Banking)

Bendigo And Adelaide Bank; Melbourne; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP) for您

Corporate university BEN U

Zusammenfassung

Bendigo Bank in Carrum Downs is seeking a Customer Service Officer to be the branch face, helping customers achieve their banking goals with proactive, friendly service. You’ll assist with transactions, explain online platforms, and tailor recommendations to customer needs while upholding risk controls.

On-the-job training and development opportunities support your career growth with us. We value community involvement, flexible policies, and a range of benefits including health programs and our

Qualifikationen

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration
• Experience in the banking and finance industry is a plus but not essential

Aufgaben

• Assist customers with transactions and enquiries in-branch
• Educate customers on online platforms and digital tools
• Recommend products and services that meet customer needs
• Process transactions, handle cash and investigate queries
• Assist with paperwork while keeping risk considerations in mind
• Participate in on-the-job training and development opportunities

Kenntnisse

Customer service

Target achievement

Communication

Risk awareness

Team collaboration

Banking knowledge

Jobbeschreibung

Bendigo Bank in Carrum Downs is seeking a Customer Service Officer to be the branch face, helping customers achieve their banking goals with proactive, friendly service. You’ll assist with transactions, explain online platforms, and tailor recommendations to customer needs while upholding risk controls.

On-the-job training and development opportunities support your career growth with us. We value community involvement, flexible policies, and a range of benefits including health programs and our