Customer Service AttendantPart Time

Penrith Panthers; Port Macquarie; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

40% discount at Panthers food outlets

Merchandise discount 20%

Accommodation offers

Staff events

Wellbeing leave for PT/FT

Purchased annual leave

Free onsite parking

Job summary

Panthers Port Macquarie is seeking a friendly Customer Service Attendant to join our team across bar, café, gaming, functions and events. You’ll deliver welcoming experiences, assist with food and beverage service, handle POS transactions and support daily venue operations.

Ideal candidates are energetic team players with excellent communication, a proactive attitude and the ability to stay calm in a busy environment. RSA and RCG or willingness to obtain are required.

Qualifications

• Excellent communication and customer service skills.
• A positive, proactive attitude and willingness to learn.
• Confidence working independently and alongside others.
• Ability to remain calm, adaptable and solutions-focused in a busy environment.
• Professional presentation and grooming.
• Current RSA and RCG or willingness to obtain.
• Confidence handling cash accurately.
• Basic computer skills.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Processing POS transactions and cash handling.
• Completing stock replenishment and glass collection.
• Assisting with functions and events.
• Maintaining high standards of cleanliness and presentation.
• Supporting general operations and working flexibly across different areas and shifts as required.

Skills

Excellent communication

Customer service

Positive attitude

Independence

Calm under pressure

Professional grooming

RSA/RCG

Cash handling

Basic computer skills

Job description

Love making someone's day with greatservice?
At Panthers, exceptional service starts with you. Join our team andhelp make every visit welcoming, positive and memorable.

The Opportunity

As a Customer Service Attendant at Port Macquarie Panthers,you'll play an important role in creating a welcoming and enjoyableexperience for our members and guests. Working across a variety ofareas including bar, café, gaming, functions and events, you'lldeliver exceptional service while assisting with food and beverageservice, cash handling and day-to-day venue operations. This is agreat opportunity for a friendly and energetic team player whoenjoys variety, thrives in a busy hospitality environment and takespride in creating positive customer experiences.

What you'll be doing

• Delivering exceptional customer service to members andguests


• Processing POS transactions and cash handling


• Completing stock replenishment and glass collection


• Assisting with functions and events


• Maintaining high standards of cleanliness and presentation


• Supporting general operations and working flexibly acrossdifferent areas and shifts as required.

About you

You are someone who is friendly, motivated and enjoys creatingpositive experiences for others. You'll also bring:

• Excellent communication and customer service skills


• A positive, proactive attitude and willingness to learn


• Confidence working independently and alongside others


• The ability to remain calm, adaptable and solutions-focused ina busy environment;


• Professional presentation and grooming


• Current RSA and RCG or willingness to obtain


• Confidence handling cash accurately


• Basic computer skills

Why you'll love working with us

At Panthers, our PRIDE values shape everythingwe do. We take pride in being Professional in our approach,treating everyone with Respect, inspiring one another to grow andsucceed, remaining Dedicated to our members, guests and community,and striving to deliver Exceptional experiences every day. We knowour people are the key to our success. That's why we're committedto creating a workplace where you'll feel supported, recognised andempowered to grow your skills, build your career and make ameaningful contribution.

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and freepost-mix while on shift


• 20% discount on Panthers merchandise and the pride of beingpart of a Premiership-winning team


• Enjoy exclusive offers and discounts with a range ofaccommodation, retail, dining and entertainment providers.


• Reward and recognition programs that celebrate outstandingcontributions


• Wellbeing Leave for PT/FT employees


• Purchased Annual Leave for eligible PT/FT employees to enjoygreater work-life flexibility


• Staff social events and opportunities to connect with yourteammates


• Free onsite parking

About Us

Panthers Port Macquarie is ideally located in the heart of PortMacquarie, overlooking the beautiful Hastings River. Our Clubboasts two restaurants, a café, two bars and ten meeting, event andfunction spaces, as well as one of the region's largest indoorentertainment venues and a dedicated family-friendly outdoor area.As part of the Panthers Group, we are strongly focused on ourmembers, their guests and the wider community, proudly supportinglocal charities, sporting organisations and community initiatives.While Panthers has continued to grow, our priority remainsdelivering an exceptional customer experience and providing awelcoming place for the Port Macquarie community to play, eat,drink and meet.