Customer Service Associate - Australia

WNS; North Sydney Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

WNS is hiring for a customer service role focused on insurance voice processes in Australia. The successful candidate will demonstrate excellent communication, adhere to regulatory requirements, and meet performance targets while supporting quality and security standards.

Day shift and local compliance awareness are important for the role, which emphasizes professional interaction with clients and colleagues in a fast-paced contact center environment.

Qualifications

• Customer service for insurance voice process.
• Excellent communication skills.
• Prior experience in contact center / customer services is an advantage.
• Adherence to regulatory bodies in Australia.
• Achievement of agreed performance targets.

Responsibilities

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Skills

Customer service

Communication skills

Contact center experience

Education

Under Graduation

Job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

• Customer service for insurance voice process.
• Excellent communication skills
• Prior experience of contact center / customer services will be added advantage
• Adherence to all the regulatory bodies in Australia
• Achievement of agreed performance targets set by the business
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Ensure compliance with internal policies and procedures, external regulations and information security standards

Qualifications

Under Graduation

Additional Information

Day Shift