Customer Service Associate - Australia

WNS; North Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

A leading BPM company is seeking a Customer Service Associate in North Sydney, Australia. This entry-level position involves providing customer service for insurance processes, requiring excellent communication skills and adherence to regulations. Full-time shifts are available, and prior experience in customer service is advantageous.

Qualifications

• Previous experience in a contact center or customer service is preferred.
• Compliance with internal policies and external regulations is essential.

Responsibilities

• Provide customer service for insurance voice process.
• Achieve performance targets set by the business.
• Maintain and improve quality results by adhering to standards.

Skills

Customer service experience

Excellent communication skills

Adherence to regulations

Education

Under Graduation

Job description

Customer Service Associate - Australia

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Responsibilities

• Customer service for insurance voice process.
• Excellent communication skills
• Prior experience of contact center / customer services will be added advantage
• Adherence to all the regulatory bodies in Australia
• Achievement of agreed performance targets set by the business
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Ensure compliance with internal policies and procedures, external regulations and information security standards

Qualifications

• Under Graduation

Additional Information

Day Shift

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Outsourcing/Offshoring