Associate - Operations

WNS; Sutherland Shire Council; On-site; AUD 70,000 - 110,000; Full time

Job summary

WNS in Australia is seeking a compliance-focused professional to ensure adherence to Australian regulations and to meet service targets within the BPM framework.

You will support internal teams to maintain quality standards, deliver agreed service levels, set priorities, and uphold information security practices across processes.

Qualifications

• Adherence to all the regulatory bodies in Australia.
• Achievement of agreed performance targets set by the business.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Delivery of agreed service agreements with internal customers and where applicable external customers.
• Determining priorities of work.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Accountability for own performance.

Responsibilities

• Adherence to all the regulatory bodies in Australia.
• Achievement of agreed performance targets set by the business.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Delivery of agreed service agreements with internal customers and where applicable external customers.
• Determining priorities of work.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Accountability for own performance.

Skills

Regulatory compliance

Performance targets

Quality standards

Service delivery

Work prioritization

Policies & security compliance

Accountability

Job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Adherence to all the regulatory bodies in Australia
• Achievement of agreed performance targets set by the business
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Delivery of agreed service agreements with internal customers and where applicable external customers
• Determining priorities of work
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Accountability for own performance

Qualifications

• Adherence to all the regulatory bodies in Australia
• Achievement of agreed performance targets set by the business
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Delivery of agreed service agreements with internal customers and where applicable external customers
• Determining priorities of work
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Accountability for own performance