Insurance Voice Support Specialist – Day Shift

WNS; North Sydney Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

WNS is hiring for a customer service role focused on insurance voice processes in Australia. The successful candidate will demonstrate excellent communication, adhere to regulatory requirements, and meet performance targets while supporting quality and security standards.

Day shift and local compliance awareness are important for the role, which emphasizes professional interaction with clients and colleagues in a fast-paced contact center environment.

Qualifications

• Customer service for insurance voice process.
• Excellent communication skills.
• Prior experience in contact center / customer services is an advantage.
• Adherence to regulatory bodies in Australia.
• Achievement of agreed performance targets.

Responsibilities

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Skills

Customer service

Communication skills

Contact center experience

Education

Under Graduation

Job description

WNS is hiring for a customer service role focused on insurance voice processes in Australia. The successful candidate will demonstrate excellent communication, adhere to regulatory requirements, and meet performance targets while supporting quality and security standards.

Day shift and local compliance awareness are important for the role, which emphasizes professional interaction with clients and colleagues in a fast-paced contact center environment.