Customer Service Assistant Manager

Drake Supermarkets Pty Ltd; Gold Coast City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets is a family owned and operated private company and Australia’s largest independently-owned supermarket chain. This role invites you to lead by example in a dynamic, highly competitive retail environment on the Gold Coast, shaping service and product offerings to meet local customer needs.

The successful candidate will have strong front-end and POS experience, a proven commitment to customer service, and the ability to supervise staff while ensuring safe, efficient store

Qualifications

• Significant front end and POS knowledge.
• Unparalleled commitment to customer service.
• Experience in supervising team members.
• Accurate staff rostering will be an advantage.
• Passion and enthusiasm with a hands-on approach.
• Ability to liaise with staff and management.
• Understanding of ordering and cost control.
• Commitment to work health and safety standards.

Responsibilities

• Treat the department as their own business and tailor the store’s service and product offering to meet local customer needs.
• Lead by example and motivate a team to deliver outstanding customer service.

Skills

Front end POS

Customer service

Team supervision

Staff rostering

Hands-on approach

Staff liaison

Ordering cost control

WH&S standards

Job description

Queensland - Gold Coast Queensland - Gold Coast

This job is open for expressions of interest only

• Attractive remuneration
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge
• Unparalleled commitment to customer service
• Experience in supervising team member
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders