Customer Service and Support Coordinator

Fremantle Ports; Fremantle; Sur place; AUD 65 000 - 82 000; Plein temps

Avantages offerts par ce poste

Free onsite parking and access to an a

Résumé du poste

Fremantle Ports is seeking a Customer Service and Support Coordinator to deliver high-quality customer service to a diverse range of customers, stakeholders and industry partners. You will coordinate enquiries, support relationship management activities and work across the business to ensure customer needs are met efficiently and professionally.

Based in Fremantle, WA, you will play a central role in enabling cross-functional service improvements while upholding CARE values of Collaboration,

Qualifications

• Experience in supply chain, logistics, port or similar complex operating environment.
• Experience in customer service, customer support, account coordination or stakeholder engagement.
• Strong communication and relationship-building skills with a wide range of stakeholders.
• Experience using CRM systems and customer management tools.

Responsabilités

• Coordinate and manage customer enquiries, requests and service-related issues.
• Develop and maintain effective relationships with customers and internal stakeholders.
• Support customer engagement initiatives and continuous improvement activities.
• Monitor, analyse and report on customer feedback and service performance.
• Assist with customer communications, invoicing support and trade-related administration.
• Identify opportunities to improve customer service processes and systems.
• Contribute to a positive, safe and collaborative team environment.

Connaissances

CRM systems

Customer relationship building

Communication skills

Organisational skills

Stakeholder engagement

Formation

Relevant tertiary qualifications

Outils

CRM software

MS Office

Description du poste

• Build strong relationships and deliver outstanding customer service
• Contribute to the growth and success of one of Western Australia's leading ports
• Play a key role in supporting customers across a complex operational environment

Job Description

• Build strong relationships and deliver outstanding customer service
• Contribute to the growth and success of one of Western Australia's leading ports
• Play a key role in supporting customers across a complex operational environment

Fremantle Ports refreshed 2027 Strategic Plan marks an exciting new chapter for one of Australia’s most successful ports. Building on decades of expertise, we’re setting a bold vision for the future. If you’re passionate about making a difference, love working in a fast-paced environment, and are inspired by the opportunity to contribute to something bigger, this could be the role for you.

The Opportunity

As the Customer Service and Support Coordinator, you will play a key role in delivering high-quality customer service and support to a diverse range of customers, stakeholders and industry partners. You will act as a central point of contact, coordinating customer enquiries, supporting relationship management activities, and working collaboratively across the business to ensure customer needs are met efficiently and professionally.

Your Day-to-Day Impact

• Coordinate and manage customer enquiries, requests and service-related issues.
• Develop and maintain effective relationships with customers and internal stakeholders.
• Support customer engagement initiatives and continuous improvement activities.
• Monitor, analyse and report on customer feedback and service performance.
• Assist with customer communications, invoicing support and trade-related administration.
• Identify opportunities to improve customer service processes and systems.
• Contribute to a positive, safe and collaborative team environment.

The Expertise You Bring

• Demonstrated experience working in a supply chain, logistics, port environment, or a similarly complex operational environment.
• Demonstrated experience in a customer service, customer support, account coordination or stakeholder engagement role.
• Strong communication and relationship-building skills with the ability to engage effectively with a wide range of stakeholders.
• Experience using CRM systems and customer management tools.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to analyse customer information and contribute to service improvement initiatives.
• Relevant Tertiary Qualifications and equivalent demonstrated experience.

What We Offer

Join Fremantle Ports and be part of a proud organisation with a rich history and culture that makes a significant contribution to the WA economy. Primarily based in Fremantle you’ll enjoy a unique workplace with stunning ocean views, rich heritage and striking architecture in the heart of the Victoria Quay precinct, which is currently undergoing exciting revitalisation.

• Free onsite parking and access to an onsite gym
• Flexible working arrangements that support work-life balance
• Generous annual leave provisions
• Salary packaging benefits
• Ongoing training and professional development opportunities
• A comprehensive health, wellbeing and employee support program
• The opportunity to contribute to the growth and success of one of Western Australia's leading ports.

Get to Know Us

Fremantle Ports is a commercially successful Government Trading Enterprise and one of Western Australia’s most important trade gateways, facilitating more than $45 billion in trade each year. We are driven by our CARE values: Collaboration, Accountability, Respect and Excellence; guiding how we work, deliver results, and support our people and community.

Ready to Make an Impact?

Closing Date: 20 October 2026 at 5:00pm AWST.

Fremantle Ports is committed to fostering an inclusive and diverse workforce culture, underpinned by our Values of Collaboration, Accountability, Respect, and Excellence. We strive to attract, develop, and retain a high-performing workforce by providing supportive pathways and development opportunities. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.