Customer Service and Sales Consultant

Medibank Private Limited; Penrith; Híbrido; AUD 34.000 - 44.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Private health insurance

Healthy Living Extras

Paid parental leave

Volunteer leave

Community leave

Good Health Day

Descripción de la vacante

Medibank Private Limited in Penrith is seeking a part-time Customer Service and Sales Consultant to join our local team. The role combines in-store customer service, sales support, and community engagement with a flexible rotating roster.

You will help customers choose health cover, engage across in-store, phone, online and community channels, build trust through personalised conversations, and contribute ideas to improve how we work.

Formación

• Experience in customer service, sales or retail environments.
• Interest or experience in health or community engagement is a plus.

Responsabilidades

• Help customers choose the right health cover and services.
• Support customers across in-store, phone, online and community channels.
• Build lasting relationships and trust through personalised conversations.
• Suggest ideas to improve how we work and serve the community.

Conocimientos

Customer service

Sales

Health knowledge

Retail

Community engagement

Descripción del empleo

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It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you:

• Flexibility:Work in-store, from home, on-site with partners, and out in the community.
• Health & wellbeing:access virtual GP consultations,24/7 Employee Health Support Line,health coaching, pregnancy and parenting supportand more.
• Subsidised private health insurance+ fully subsidised Healthy Living Extras.
• Leave for life’s moments:Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Dayand more.
• Growth & development:Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture:Seven Employee Networks supporting belonging and inclusion.

About the role

We have a part-timehybrid opportunity for aCustomer Service andSales Consultant at our Penrith store. This role includes aflexible rotating rosterworkingMonday to Friday with some Saturday work.The working hours are 30 hours per week, anywhere between 8am - 8pm with maximum 8-hour shifts (e.g. 9am - 5pm or 12pm - 8pm).

Asthe face of Medibank in yourarea,you will:

• Help customers choose the right health cover and services.
• Support them across multiple channels –in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Internally referred to as a Local Community Consultant, you will be a part of ageographically based, cross-functional teams, with a sharedgoaltobuild stronger community connections, deepen trust, and deliver more personalised supportin your area.

What we’re looking for

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales,health,retail, or community engagement, youcould be a great addition to our team.

Youare:

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player whois adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.
• Purpose-driven work:Help improve health and wellbeing in your community.

Why work for Medibank

At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you and reaching your fullest human potential.

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

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Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.