Customer Service and Sales Consultant

Medibank Private Limited; Adelaide; On-site; AUD 57,000 - 70,000; Full time

Benefits offered by this job

Flexible rotating roster

12% super + incentives

Job summary

Medibank in Australia is hiring a Local Community Consultant for our Modbury SA store. This permanent role offers full-time 37.5 hours or part-time 30 hours weekly, working across in-store, phone, online and community channels to help customers choose the right health cover and services.

You’ll build lasting relationships through personalised conversations, handle daily inquiries, and contribute to flexible rostering with hours 8am–8pm; after-5pm shifts may be from home.

Qualifications

• Experience in customer-facing roles is preferred but not required.
• Ability to explain complex information clearly and build rapport.
• Comfort with using technology and learning new systems.

Responsibilities

• Help customers choose the right health cover and services.
• Support customers across in-store, phone, online, and community channels.
• Build lasting relationships through personalised conversations.
• Suggest improvements based on customer feedback and experience.

Skills

Customer service

Sales

Retail

Community engagement

Job description

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you:

• Flexibility:Work in-store, from home, on-site with partners, and out in the community.
• Health & wellbeing:access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
• Subsidised private health insurance+ fully subsidised Healthy Living Extras.
• Leave for life’s moments:Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
• Growth & development:Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture:Seven Employee Networks supporting belonging and inclusion.

About the role

We have a Permanent Full-time (37.5 hours p/w) or Part-time (30 hours p/w) opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Modbury SA store.

As the face of Medibank in your area, you will:

Help customers choose the right health cover and services.

Support them across multiple channels –in-store, over the phone, online, and in the community.

Build lasting relationships and trust through personalised conversations.

Solve everyday challenges and share ideas to improve how we work.

This role includes aflexible rotating rosterworkingMonday to Friday with some Saturday work.The working hours are between 8am - 8pm and rostered hours after 5pm will be working from home shifts.

You will be a part of ageographically based, cross-functionalteams, with a sharedgoaltobuild stronger community connections, deepen trust, and deliver more personalised supportin your area.

Whatwe’relooking for

Youdon’tneed health insurance experience –we’llteach you that. If you have skills in customer service, sales,health,retail,or community engagement, youcould bea great additionto our team.

You are:

Great at building rapport and explaining things clearly.

Comfortable using technology and learning new systems.

A team playerwhoisadaptable and proactive.

Detail-focused and committed to protecting customer privacy.

Whatyou’llget

Salary:$63,660 (pro-rata for part-time hours) + 12% super + performance incentives.

Purpose-driven work:Help improve health and wellbeing in your community.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

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