Customer Service and Sales Consultant

Medibank Private Limited; Cairns Regional; Hybrid; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Flexible work arrangements

Health & wellbeing benefits

Private health insurance subsidy

Parental/leave options

Career development opportunities

Inclusive culture

Job summary

Medibank Private Limited in Cairns is seeking a Local Community Consultant for a part-time, hybrid role (25 hours per week) to help customers choose health cover and services across in-store, phone, online and community channels.

You will build trusted relationships, adapt to a flexible roster, and contribute to healthier communities while learning new systems and protecting customer privacy.

Qualifications

• No health insurance experience required—we’ll teach you.
• Customer service, sales, health, retail, or community engagement skills are welcome.

Responsibilities

• Help customers choose the right health cover and services.
• Support customers across in-store, phone, online and community channels.
• Build lasting relationships through personalised conversations.
• Share ideas to improve how we work.

Skills

Rapport building

Clear communication

Tech-savvy

Team player

Adaptable

Privacy protection

Tools

CRM systems

Job description

Select how often (in days) to receive an alert:

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you:

• Flexibility: Work in-store, from home, on‑site with partners, and out in the community.
• Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
• Subsidised private health insurance + fully subsidised Healthy Living Extras.
• Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
• Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

About the role

We have a part‑time (25 hours per week) hybrid opportunity for a Customer Service and Sales Consultant at our Cairns store. This role includes a flexible rotating roster working Monday to Friday with alternating Saturday work. The working hours rotate between 8am – 8pm and rostered hours after 5pm will be working from home shifts.

As the face of Medibank in your area, you will :

Help customers choose the right health cover and services.

Support them across multiple channels – in-store, over the phone, online, and in the community.

Build lasting relationships and trust through personalised conversations.

Solve everyday challenges and share ideas to improve how we work.

Internally referred to as a Local Community Consultant, y ou will be a part of a geographically based, cross‑functional teams , with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

What we’re looking for

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

You are :

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who i s adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.
• Purpose-driven work: Help improve health and wellbeing in your community.

Why work for Medibank

At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you and reaching your fullest human potential.

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work