Customer Service and Optical Assistant - Mandurah

Oscar Wylee Pty Ltd.; Australia; On-site; AUD 40,000 - 48,000; Full time

Benefits offered by this job

Free glasses

Family discounts

Mandurah Forum location

Free parking

Job summary

Oscar Wylee in Mandurah invites an Optical Assistant to deliver exceptional customer service, identify eyewear needs, and exceed sales targets in a fast-paced retail setting.

You will offer expert frame recommendations, maintain a positive store presence, and support the team while learning about eyewear through training. This role is based at Mandurah Forum, with evening and weekend shifts.

Qualifications

• Experience in fast-paced retail settings.
• Excellent communication skills.
• Motivated and proactive.
• People person with empathetic manner.
• Flexible to work late evenings and weekends.

Responsibilities

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them.
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met.
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

Skills

Retail sales

Customer service

Communication

Eyewear styling

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Mandurah Forum Shopping Centre on the scenic coast of Southern Western Australia.
• The centre is easily accessible by public transport with Mandurah Train Station about a 15 minute walk away and bus services along Pinjarra Road. Free parking is available at the centre for up to five hours, making your commute convenient. Check out our store page here!. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Our Mandurah store is surrounded by a wide range of retail, dining and entertainment options within Mandurah Forum. After work, enjoy the nearby Mandurah Foreshore which is less than a 10 minute drive away, perfect for relaxing waterfront walks and experiencing the coastal lifestyle.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!