Front Desk Guest Experience Agent - Flexible Hours

Nearheal; City Of Melville; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free glasses every 6 months

Family & Friends discounts

Westfield Booragoon location

Supportive team environment

Eyewear training

Career progression

Job summary

Oscar Wylee in Booragoon is seeking a Customer Service and Optical Assistant to deliver exceptional customer care and help customers find the perfect eyewear. Join a lively Westfield store with a supportive team, receive eyewear training, and enjoy perks such as a free prescription glasses every six months and Family & Friends discounts twice a year.

The store is easily accessible by bus with on-site parking, located near Ardross and Mount Pleasant, offering a dynamic workplace and opportunities

Qualifications

• Strong background in fast-paced retail settings.
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner.
• Flexible to work late evening and weekends.
• Get a free pair of prescription glasses every six months.
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Westfield Booragoon, close to surrounding suburbs such as Ardross and Mount Pleasant. The centre is easily accessible by bus and offers convenient parking on site, making your commute simple. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

Responsibilities

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

Skills

Retail experience

Communication skills

Customer service

Team player

Flexibility

Job description

Customer Service and Optical Assistant - Booragoon

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

You and the team will look closely with our experienced Store Partner and Store Manager, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends
• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Westfield Booragoon, close to surrounding suburbs such as Ardross and Mount Pleasant. The centre is easily accessible by bus and offers convenient parking on site, making your commute simple. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Westfield Booragoon, close to surrounding suburbs such as Ardross and Mount Pleasant. The centre is easily accessible by bus and offers convenient parking on site, making your commute simple. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Our Booragoon store is surrounded by a wide range of retail, dining and entertainment options within Westfield Booragoon. After work, you can enjoy a short walk to the scenic Swan River or explore the many fashion, lifestyle and cinema experiences the centre has to offer.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!