Customer Service and Optical Assistant - Mandurah

Oscar Wylee Pty; Australia; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free pair of prescription glasses every six months

Family & Friends discounts twice a year

Convenient location with public transport access

Supportive team environment

Eyewear styling training

Clear career trajectory

Job summary

A prominent eyewear company seeks an Optical Assistant in Mandurah, Australia. This dynamic role involves delivering exceptional customer service and exceeding sales targets. You will engage with customers, offer expert eyewear advice, and support fellow team members. Candidates should have a retail background and strong communication skills. Enjoy perks like discounts, professional training, and career advancement opportunities. Join a thriving team dedicated to innovative eyewear solutions and customer satisfaction.

Qualifications

• Strong background in fast-paced retail settings.
• Excellent communication skills for clear customer interaction.
• Highly motivated and proactive to ensure customer satisfaction.
• A people person with an approachable manner.
• Flexibility to work late evenings and weekends.

Responsibilities

• Engage with customers to identify eyewear needs.
• Provide expert recommendations and styling advice.
• Maintain a positive and energetic store presence.
• Assist team members and foster a supportive environment.

Skills

Excellent communication skills

Motivated and proactive

Experience in fast-paced retail

People-oriented and approachable

Flexibility to work late evenings and weekends

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Mandurah Forum Shopping Centre on the scenic coast of Southern Western Australia.
• The centre is easily accessible by public transport with Mandurah Train Station about a 15 minute walk away and bus services along Pinjarra Road. Free parking is available at the centre for up to five hours, making your commute convenient. Check out our store page here! Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Our Mandurah store is surrounded by a wide range of retail, dining and entertainment options within Mandurah Forum. After work, enjoy the nearby Mandurah Foreshore which is less than a 10 minute drive away, perfect for relaxing waterfront walks and experiencing the coastal lifestyle.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!

Apply Now

Ready to take the next step in your career? Apply now and join a global brand where your growth and contribution truly matter to us!

Due to the high volume of applications, only shortlisted candidates will be contacted. By applying, you’ll automatically join our Oscar Wylee Talent Community, giving you access to future opportunities across our expanding global network.