Customer Service and Optical Assistant - Innaloo

Oscar Wylee Pty Ltd.; Western Australia; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free prescription glasses

Family & Friends discounts

Westfield Innaloo store location

Coaching and teamwork

Eyewear styling training

Career progression opportunities

Job summary

Oscar Wylee Pty is seeking an Optical Assistant to deliver exceptional customer service and exceed sales targets in a fast-paced store at Westfield Innaloo.

You will actively engage customers, recommend eyewear styles, and provide a friendly, energetic presence while supporting teammates and maintaining a welcoming environment.

Qualifications

• Experience in fast-paced retail environments.
• Strong communication and customer service skills.
• Flexible to work late evenings and weekends.

Responsibilities

• Engage with customers to identify eyewear needs and exceed sales targets.
• Provide expert eyewear recommendations and styling advice.
• Maintain a positive store presence and address customer queries.
• Support team members and foster a harmonious work environment.

Skills

Retail experience

Communication skills

Proactive mindset

Customer service

Flexible schedule

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Westfield Innaloo, easily accessible from surrounding suburbs such as Innaloo, Karrinyup and Stirling. With over 2,300 parking spaces available at the centre and convenient access by bus, commuting to work is simple. Check out our store page here! Click here to view our Innaloo Store!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Our Innaloo store is surrounded by a wide range of retail, dining and entertainment options within Westfield Innaloo. From popular cafes to major retailers like Woolworths and Target, the centre offers everything you need in one vibrant shopping destination.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!